Cant reinstall after a complete PC reset...invalid product code

by jshipton87
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Original Post

Cant reinstall after a complete PC reset...invalid product code

★★★ Newbie

Hi...I recently had to reset my Wife's computer after a crash and now, when I try to reinstall her copy of The Sims 3..I get a message that says my product code has been used already? Since this is my product code is there anyway that I will be able to reinstall this disk?

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Re: Cant reinstall after a complete PC reset...invalid product code

Community Manager

Be sure to log in using the credentials you used previously, your code/game will be tied to this account.

If you're having issues finding the associated account, please contact support, who can look into things for you.

David.png
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Message 2 of 4 (151 Views)

Re: Cant reinstall after a complete PC reset...invalid product code

★★★ Newbie

I have logged into Origin with the same credentials that my wife used when she first installed the game, but I am still getting the same error..code has already been used..

 

Message 3 of 4 (131 Views)

Re: Cant reinstall after a complete PC reset...invalid product code

Hero

Then contact support as David suggested.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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