11-25-2012 01:31 PM
it wont let me log in to the sims 3 store i keep changing my password and it keeps saying my log in information is wrong ive tryed it both from the game and from the site and non work ive even tryed with everybrowser i have chrome ie and firefox non work this is really frustrating why cant i log in my origin password and account work fine but for some reason the sims one isnt working why cant they just use the same one! PLZ help ive changed my password like 10 times already and i know im typing them in correctly >8(
11-25-2012 02:33 PM
Are your passwords on Origin and thesims3.com the same ? If not, have you tried logging in with your Origin password (the accounts are connected now).
If that does not help, contact Customer Support so they can take a look at your account to find out what's going on
They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the option so show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
Good Luck and Happy Simmin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you
Thinking of helping out ? Please check the Helper's Corner for Sims 4 or Sims 3 and The Academy
Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
PNs werden nicht beantwortet. Probleme gehören ins Forum