03-21-2013 04:07 PM
I have a windows 8 computer and it will not let me login to my user for TheSims3.com on The Sims 3 launcher window. I try to log in and this is the message it gives me.
This content cannot be displayed in a frame
To help protect the security of information you enter into this website, the publisher of this content does not allow it to be displayed in a frame.
What you can try:
I don't know how to fix this. I click where it says, "Open this content in a new window" but after I login on the website and reload my launcher, I'm not logged in. I already had this game downloaded onto my old laptop and I had the launcher logged in. I've been trying for the past 2 days to get this game running. The game itself is fine. I just can't get my account to login on the launcher so I'm not logged into the game.
Solved! Go to Solution.
06-15-2013 02:23 PM
I've been having this problem too, but I'm on windows 7. I also can't login to the website on Internet Explorer (I have version 10) without opening a new window (clicking on the link) and I still am not logged in on the launcher. And because I'm not logged in, it won't let me install the expansion packs I'm trying to install...apparently the core game needs to update, but can't.
06-15-2013 04:27 PM - edited 06-15-2013 04:35 PM
Do you use a different browser when surfing the web?
Is Internet Explorer set as your default internet browser?
Are you using an anti-virus program? If so, add TS3.exe to your firewall exclusions.
06-16-2013 06:18 AM
I'm also having this problem! I've done some Google-ing and it's a new security "feature" that all the browsers have adopted.. apparently. Doesn't help me - I'm still Sims 3-less
I've tried uninstalling IE completely, just had Chrome - still same message pops up. I've reinstalled and made it my default browser - still no luck
Maybe EA has to change the format of the launcher login pop-up so it's not an iFrame?
06-16-2013 07:19 AM
I fixed the problem! All I had to do was manually download the newest Sims 3 patch (currently v1.5) and voila - the log-in pop-up on the launcher has been updated so your browser can accept it. From there, you can log in as per normal and update through the launcher from here on out
Note: The newest patch can be downloaded here: http://answers.ea.com/t5/The-Sims-3/FAQ-Current-Pa
Make sure you download the 'super patch' - it's the 1.3Gb one. Once downloaded, just run the .exe file and everything else is automatic. Then open Sims 3 launcher again and re-attempt and log-in
06-16-2013 07:22 AM - edited 06-16-2013 07:23 AM
Glad you fixed the problem.
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07-24-2014 04:39 PM
Thank you! I was going spare and was googling the problem, your solution came up as a link, worked like a charm and now my game is back up and running!