Help us improve Answer HQ! Take Survey No, Thanks
Ask. Answer. Be the Hero.
Showing results for 
Search instead for 
Do you mean 
Reply
Acolyte
dixieloo907
Posts: 1
Registered: ‎03-21-2013
Accepted Solution

Cannot Login To TheSims3 Store On The Sims 3 Launcher.

I have a windows 8 computer and it will not let me login to my user for TheSims3.com on The Sims 3 launcher window. I try to log in and this is the message it gives me.

 

 

This content cannot be displayed in a frame  

 

To help protect the security of information you enter into this website, the publisher of this content does not allow it to be displayed in a frame.

  What you can try:

  Open this content in a new window

 

 

 

I don't know how to fix this. I click where it says, "Open this content in a new window" but after I login on the website and reload my launcher, I'm not logged in. I already had this game downloaded onto my old laptop and I had the launcher logged in. I've been trying for the past 2 days to get this game running. The game itself is fine. I just can't get my account to login on the launcher so I'm not logged into the game.

Keeper
cheryle1984
Posts: 1
Registered: ‎06-12-2013

Re: Cannot Login To TheSims3 Store On The Sims 3 Launcher.

I've been having this problem too, but I'm on windows 7. I also can't login to the website on Internet Explorer (I have version 10) without opening a new window (clicking on the link) and I still am not logged in on the launcher. And because I'm not logged in, it won't let me install the expansion packs I'm trying to install...apparently the core game needs to update, but can't.

wecantpickaname
Posts: 167
XP: 30
Solutions: 8
Registered: ‎08-05-2012

Re: Cannot Login To TheSims3 Store On The Sims 3 Launcher.

[ Edited ]

Do you use a different browser when surfing the web?

Is Internet Explorer set as your default internet browser?

 

Are you using an anti-virus program? If so, add TS3.exe to your firewall exclusions.

Sentinel
curekovichana
Posts: 3
Registered: ‎06-16-2013

Re: Cannot Login To TheSims3 Store On The Sims 3 Launcher.

I'm also having this problem! I've done some Google-ing and it's a new security "feature" that all the browsers have adopted.. apparently. Doesn't help me - I'm still Sims 3-less :smileysad:

 

I've tried uninstalling IE completely, just had Chrome - still same message pops up. I've reinstalled and made it my default browser - still no luck :smileysad:

 

Maybe EA has to change the format of the launcher login pop-up so it's not an iFrame?

Sentinel
curekovichana
Posts: 3
Registered: ‎06-16-2013

Re: Cannot Login To TheSims3 Store On The Sims 3 Launcher.

I fixed the problem! All I had to do was manually download the newest Sims 3 patch (currently v1.5) and voila - the log-in pop-up on the launcher has been updated so your browser can accept it. From there, you can log in as per normal and update through the launcher from here on out :smileyhappy:

 

Note: The newest patch can be downloaded here: http://answers.ea.com/t5/The-Sims-3/FAQ-Current-Patch-1-50-Manual-links-and-more/td-p/67858

Make sure you download the 'super patch' - it's the 1.3Gb one. Once downloaded, just run the .exe file and everything else is automatic. Then open Sims 3 launcher again and re-attempt and log-in :smileyhappy:

roberta591
Posts: 2,313
Topics: 5
XP: 116
Solutions: 134
Registered: ‎02-14-2013

Re: Cannot Login To TheSims3 Store On The Sims 3 Launcher.

[ Edited ]

Glad you fixed the problem.

--------------------------------------------------------------------------------

Sign by Danasoft - For Backgrounds and Layouts

Keeper
livszy
Posts: 1
Registered: ‎03-09-2014

Re: Cannot Login To TheSims3 Store On The Sims 3 Launcher.

Hi I too had this problem, but after updating my game it was fine.

Hope it helped.

Keeper
quiltingdragon
Posts: 1
Registered: ‎07-24-2014

Re: Cannot Login To TheSims3 Store On The Sims 3 Launcher.

Thank you! I was going spare and was googling the problem, your solution came up as a link, worked like a charm and now my game is back up and running!