Cannot Download Items from My Purchase History (Sims 3)

by audibles16
Reply

Original Post

Accepted Solution

Cannot Download Items from My Purchase History (Sims 3)

★★★ Newbie

Hello,

 

I am unable to download any items from my purchase history in the Sims 3 web store.  Whenever I click the checkbox and click download for any of the games and/or DLC in my purchase history, it launches Origin but nothing happens, and the download queue in Origin is empty.  I've tried logging out and back in, uninstalling and reinstalling Origin, and rebooting my PC.  Origin has admin rights, and I'm not using a proxy server.  I'm on a homebuilt PC running WIndows 8.1.

 

Any advice?

 

Thanks.

Message 1 of 15 (4,213 Views)

Accepted Solution

Re: Cannot Download Items from My Purchase History (Sims 3)

Hero (Retired)

try this for downloading from your the sims 3 purchase history if orign is opening up instead

 

  1. Start Origin
  2. Click Play on Origin to start the launcher
  3. Close Origin (completely not just minimize)
  4. Click add to game on the exchange or download on Store Stuff.

View in thread

Message 3 of 15 (4,686 Views)

All Replies

Re: Cannot Download Items from My Purchase History (Sims 3)

Community Manager

@audibles16 Hi,

 

Your thread has been moved to The Sims 3 forums.

 

Generally speaking, if you right click the game tile in Origin and choose "View Game details", you will see more info about the game. Just scroll down on that page then and you should see some of the items available with a link to proceed.

 

Cheers,

Nils

Message 2 of 15 (4,196 Views)

Re: Cannot Download Items from My Purchase History (Sims 3)

Hero (Retired)

try this for downloading from your the sims 3 purchase history if orign is opening up instead

 

  1. Start Origin
  2. Click Play on Origin to start the launcher
  3. Close Origin (completely not just minimize)
  4. Click add to game on the exchange or download on Store Stuff.
Message 3 of 15 (4,687 Views)

Re: Cannot Download Items from My Purchase History (Sims 3)

★★★ Newbie

rumbutter, you're our hero.  I followed the steps you described and was able to download Dragon Valley perfectly.  This seems way too complicated a design by EA programmers -- forcing you through Origin to download content into Sims is just silly -- but at least you were able to guide me through it.

 

Props!

Message 4 of 15 (4,163 Views)

Re: Cannot Download Items from My Purchase History (Sims 3)

Hero (Retired)

i'm delighted you where able to download your world Standard smile

Message 5 of 15 (4,154 Views)

Re: Cannot Download Items from My Purchase History (Sims 3)

★★★ Newbie

I am having the same issue and idk what part your talking about after you say to close out origin after clicking play to open the launcher.

Message 6 of 15 (4,138 Views)

Re: Cannot Download Items from My Purchase History (Sims 3)

★★★★ Novice

@rumbutter wrote:

try this for downloading from your the sims 3 purchase history if orign is opening up instead

 

  1. Start Origin
  2. Click Play on Origin to start the launcher
  3. Close Origin (completely not just minimize)
  4. Click add to game on the exchange or download on Store Stuff.

thank you so much - it worked!

Message 7 of 15 (4,062 Views)

Re: Cannot Download Items from My Purchase History (Sims 3)

Hero (Retired)

@CarmelitaD wrote:

@rumbutter wrote:

try this for downloading from your the sims 3 purchase history if orign is opening up instead

 

  1. Start Origin
  2. Click Play on Origin to start the launcher
  3. Close Origin (completely not just minimize)
  4. Click add to game on the exchange or download on Store Stuff.

thank you so much - it worked!


welcomes Standard smile

Message 8 of 15 (4,058 Views)

Re: Cannot Download Items from My Purchase History (Sims 3)

★★★ Newbie

I've tried this for my game its not working I keep getting this new tab that pops up after I click download on my purchase history. I don't know what I'm doing wrong I've followed the steps that were posted but its not working for me.

Message 9 of 15 (4,048 Views)

Re: Cannot Download Items from My Purchase History (Sims 3)

Hero (Retired)

what browser are you using ? if on opera safari or chrome try IE or firefox

Message 10 of 15 (4,042 Views)