Re: Can't register my game!

by missbritt1989
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Original Post

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Can't register my game!

★★★ Novice

Hello! I purchased the sims 3 world adventures off of origin. I noticed today that my game was not registed on the sims 3 website. I used the product code that was given to me from Origin and it doesn't seem to be working and won't let me register. Help would be greatly appreciated! Thank you for your time!

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Accepted Solution

Re: Can't register my game!

[ Edited ]
★★★ Pro

WA has issues. Your going to have to contact EA directly to fix your account since the forum helpers can not fix your account

 

If you live in the USA you can request a call back rather than using chat.

 

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor

 

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Message 6 of 7 (287 Views)

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Re: Can't register my game!

★★★ Pro

you need Origin downloaded. This is for PC but if you need Mac scroll down to the mac link https://www.origin.com/en-us/download

 

If you already have origin installed you use the same email and passwrd for origin as you do the sims 3 web.Origin and the sims 3 web link together and if registered in origin it is already registered at the sims 3 web.

Message 2 of 7 (304 Views)

Re: Can't register my game!

★★★ Novice

Is there any way to have it show up as registered on my page?

Message 3 of 7 (297 Views)

Re: Can't register my game!

[ Edited ]
★★★ Pro

Try chaning your password in origin if the sync is not working. This seems to work for some getting the sync to work so your games show up on the sim 3 web. Also clearing your internet browser helps and use Forefox or IE. Using crome or safari the sims web may give you issue

Message 4 of 7 (295 Views)

Re: Can't register my game!

★★★ Novice

I already had the same email and password for both origin and the sims 3. I tried your suggestion of changing the password in origin and that did not work. I also tried clearing my internet browser (I always use firefox) and that did not work either. I bought the expansion bundle digitally on origin and generations showed up, but world adventures does not.

Message 5 of 7 (287 Views)

Re: Can't register my game!

[ Edited ]
★★★ Pro

WA has issues. Your going to have to contact EA directly to fix your account since the forum helpers can not fix your account

 

If you live in the USA you can request a call back rather than using chat.

 

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor

 

Message 6 of 7 (288 Views)

Re: Can't register my game!

★★★ Novice

Thank you very much!

Message 7 of 7 (282 Views)