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Keeper
yburton
Posts: 1
Registered: ‎03-17-2013

Can't log in to Sims 3 website!

I haven't been able to log in at all from the launcher, in game, or from the website - from the launcher nothing happens when I try to log in - the login window closes but the 'Log in' button is still there And from the website I just get a 'we're experiencing technical difficulties' message after inputing my details. 

 

This has been happening for months - I first noticed it when I installed University Life and went to download the limted edition content...

 

As you can see I can log in fine to Origin using the same account. 

 

Any advice? Anyone else having this problem?

crinrict
Posts: 46,640
Topics: 175
XP: 4,320
Solutions: 4,045
Registered: ‎07-18-2012

Re: Can't log in to Sims 3 website!

For everything account related, please contact Customer Support

 

The AnswerHQ is about Users helping Users.

They can be found here: https://help.ea.com/contact-us/ask

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
samanthahipps
Posts: 1
Registered: ‎08-29-2013

Re: Can't log in to Sims 3 website!

i also have been unable to log in to the sims 3 website with the account information i use with origin, and each time i attempt to do so, it says "invalid information."  i have repeatedly tried logging in, with repetitive failures.  when trying to reset my password, i am sent to my origin account management, which is not connected to my sims 3 account, nor am i aware of how to connect the two. i would love to resolve this problem a.s.a.p. as i am sure the original user would like to do so as well. any help and/or resolution would be genuinely appreciated!

crinrict
Posts: 46,640
Topics: 175
XP: 4,320
Solutions: 4,045
Registered: ‎07-18-2012

Re: Can't log in to Sims 3 website!

If you used the same email, they auto-connect.

 

As stated above, only EA customer support can help you with account issues, so contact them.



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
satyendra123
Posts: 1
Registered: ‎09-17-2013

Re: Can't log in to Sims 3 website!

yes,mee too having this problem.

Any idea if this is a bug or somethign like that?

please help me!!!

Keeper
susimimmi
Posts: 1
Registered: ‎12-30-2013

Re: Can't log in to Sims 3 website!

When I try to login to sims3 website (http://fi.thesims3.com/ or http://www.thesims3.com)  with my origin account it throws me to register page and when I try to register and put my origin username it says it's already owned :smileysad:  Also I  can't login in game or at starting launcher. I can login to origin but not to sims 3 website and I have migrated the sims 3 and origin account.
(sorry for my bad english)

The help page (https://help.ea.com/contact-us/ask)  won't load even if I tried Chrome, Firefox, Explorer etc...

crinrict
Posts: 46,640
Topics: 175
XP: 4,320
Solutions: 4,045
Registered: ‎07-18-2012

Re: Can't log in to Sims 3 website!

you're public myPage shows ok with a world and the base game registered so you should be all set.

 

If all sites are not working correctly, it's probably something blocking the connection.

 

Clear browser caches and make sure Orign and thesims3.com are added as exceptions to firewall and antivirus.

 

You can also try starting the game as administrator.



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.