Help us improve Answer HQ! Take Survey No, Thanks
Ask. Answer. Be the Hero.
Showing results for 
Search instead for 
Do you mean 
Reply
Keeper
eiriuesugi
Posts: 6
Registered: ‎06-23-2013

Can't install Sims 3 Base Game

Okay, I am having a strange issue that I've never experienced before. After I had problems even playing the game after the patch installed, I had to uninstall everything..and now after downloading the base game again,  I can't seem to go through with installing the Sims 3 base game in Origin or even through the install file in the Sims 3 folder under Orgin Games.

I spoke with Customer Service and they walked me through different steps which included Deleting all game installers through origin, manually uninstalling origin, turning off firewall and any antivirus, getting rid of some tasks and even running origin and just the installer through administrator. I'm still having the same problem, so I escaltated my issue and have to wait around 5 days or so to hear something back, but wanted to see if anyone else had this issue and got it solved.

 

What happens is it'll finish downloading in origin and usually all my games go right ahead and enter the installation process on it's own afterwards, so that striked me as odd when it didn't. So, I hit install and get to the choose your country screen, click next and it'll say 'installing' under the game in origin, but then doesn't go any further and just stops. I got a bit futher through the actual install file in the folder, to the 'accept agreement' screen and then it just stops there. I'm on Windows 7 and never had problems  installing this game before until now.

Keeper
eiriuesugi
Posts: 6
Registered: ‎06-23-2013

Re: Can't install Sims 3 Base Game

Anyone?

Gardin11
Posts: 1,313
Topics: 3
XP: 47
Solutions: 74
Registered: ‎02-12-2013

Re: Can't install Sims 3 Base Game

Hi

 

These are the troubleshooting steps for installing from Origin: https://help.ea.com/article/how-to-troubleshoot-installation-issues

If you've already tried that, either alone or with the help of a game advisor, the only thing I've got to say is wait for them to give you a feedback since you escalated this issue.

 

Good luck :smileywink:

Keeper
eiriuesugi
Posts: 6
Registered: ‎06-23-2013

Re: Can't install Sims 3 Base Game

Thanks, but I tried all these steps and even spoke to someone higher and we're still attempting to solve the issue. They're going to check my logs from Origin to see if it's anything from that and hopefully give me a call back soon. Thank you again, though. :smileyhappy:

 

Keeper
deeforme1
Posts: 1
Registered: ‎08-18-2013

Re: Can't install Sims 3 Base Game

I have been trying to re install my base game for days now, and origin keeps wanting to re istall Late Night first instead. Did I just waste my money on all the Sims 3 games ?

crinrict
Posts: 47,666
Topics: 176
XP: 4,460
Solutions: 4,121
Registered: ‎07-18-2012

Re: Can't install Sims 3 Base Game

Could you describe in more details where it fails.

 

I assume you want to download and install from Origin and not from the disc ? Are there any left overs on your computer from the old installation ?

 

Try uninstalling following the instructions here: http://simswiki.info/wiki.php?title=Game_Help:TS3_Uninstall



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
immasim2
Posts: 1
Registered: ‎12-30-2013

Re: Can't install Sims 3 Base Game

I have a problem like this too...It'll get all the way to 100% on Origin, but never really install on my own computer. I've been fighting desperatly with this on my own computer, and even my sister can get it to work on her computer, which is an old XP, while I have a Windows 7.... I've been attempting to get help from EA multiple times (one was a 30 minute long conversation.) and nothing really helped. \

I am not sure if this totally relates, but I am desprate here... I bought 3 expansion packs, and I don't want to throw money in the garbage.

crinrict
Posts: 47,666
Topics: 176
XP: 4,460
Solutions: 4,121
Registered: ‎07-18-2012

Re: Can't install Sims 3 Base Game

I don't know what EA made you try so apologize if you already tried the suggestions.

 



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
wendyjesberger
Posts: 1
Registered: ‎06-24-2014

Re: Can't install Sims 3 Base Game

I'm having the same problem with XP.  any solutions yet.

Posts: 5,841
Topics: 57
XP: 454
Solutions: 356
Registered: ‎08-25-2012

Re: Can't install Sims 3 Base Game

What have you tried? Have you tried all the things above?

------------------------------------------------
If your problem wasn't solved and no one has gotten back to you - please either post again (or bump up your problem) or contact EA.

I cannot guarantee that my suggestions will help or solve your problem.

I don't work for EA or have any association with them. I also help in my own free time - so please be considerate.

If your problem was solved - please accept a solution! XP is also appreciated.

Happy Gaming!!