Can't get game to install monte vista

[shanelle137]

I tried to install the game Monte Vista but it won't accept the registration code for the disc, I have just bought this game on disc but can't get it to work. Can someone please help me? Also is there a patch that will stop my Sims inventory filling up with mail? I have got the no bills perk for the Sims and when I travel away from the home lot the game works fine but when I return from collage and holidays it loads my inventory with about 20 mail? Please help me with these problems....

[crinrict]

Monte Vista is a Store World and as such, it should show up in your purchase History to download and install through the launcher: https://store.thesims3.com/purchaseHistory.html 

If it's not there, contact customer support about a new code.

The AnswerHQ is about Users helping Users.

They can be found here: https://help.ea.com/contact-us/ask

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

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Bill issue: http://sims3.crinrict.com/en/2013/03/stuck-bills-after-returning-from-university.html