05-26-2013 11:43 AM
I haven't logged into my Sims 3 account in awhile because its stayed logged in but it accidentally got logged out of and I'm pretty sure I know which email its too but I can't remember the password. When I click forgot password, it just takes me to Origin and when I log in, it just takes me to the account settings on Origin. There's no place to change my Sims 3 password. Help please (
05-26-2013 01:32 PM
Origin and thesims3.com are connected now. If you have used the same email, you reset the password on Origin and that should also work on thesims3.com.
If that doesn't work for you, you need to contact customer support for further help.
The AnswerHQ is about Users helping Users.
They can be found here: https://help.ea.com/contact-us/ask
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contac