Can't Redeem Code

[blackjacq13]

Just bought the Monte Vista add-on disc and it's saying the code has already been used, despite being purchased less than two hours ago new. What needs to happen to make this work?

[EA_Spectre]

In this case, please get in contact with an EA Game Advisor.

You need to log into the help page with your Origin account and then click on http://help.ea.com/en/contact-us/new/ - choose your game, platform, and topic to see the contact options. Please choose phone or chat as contact option.