Can't Log In

by HoneyPhantomhive
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Original Post

Accepted Solution

Can't Log In

★★ Novice

When I'm in the game, about to play, I can't log in. It keeps saying my email/password is invalid. How can I fix this? Thanks!

Message 1 of 3 (312 Views)

Accepted Solution

Re: Can't Log In

Hero (Retired)

there is maintenance  going on so logging at the site or the launcher isn't available at the moment

 

http://forums.thesims.com/en_US/discussion/869008/update-to-the-sims-3-website-store#latest

 

 

otherwise you are using your Origin email and password ? if after the maintenance is over try again then

 

if after that you continue to have login issue contact CS

 

contact CS


1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Adviser

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Message 2 of 3 (322 Views)

All Replies

Re: Can't Log In

Hero (Retired)

there is maintenance  going on so logging at the site or the launcher isn't available at the moment

 

http://forums.thesims.com/en_US/discussion/869008/update-to-the-sims-3-website-store#latest

 

 

otherwise you are using your Origin email and password ? if after the maintenance is over try again then

 

if after that you continue to have login issue contact CS

 

contact CS


1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Adviser

Message 2 of 3 (323 Views)

Re: Can't Log In

★★★ Newbie
On the content unlocked screen it won't continue
Message 3 of 3 (257 Views)