Buying off Sims 3 store when bought off origin

[gabbyrucker]

I bought my Sims 3 off EAI origin and they won't let me download any items from store or exchange. It says I don't have to re-enter/enter a serial code since downloaded from here but still won't let me buy anything, what do I do??? mileymad: Really upset with EA right now.

[crinrict]

Only thing that shows as registered on your account here: http://mypage.thesims3.com/mypage/gabbyrucker is the world. 

Did you use the same email address to make an account on thesims3.com ?

I would contact a Customer Support game advisor so they can take a look at your account to find out what's going on

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Click on Contact a game advisor 
4. Describe your issue with a few words
5. Click on Find a Solution
6. Select Product: ex: The Sims 3 or Origin
7. Select Issue Type: ex: Billing/Purchasing or Account Management
8. Select Platform: PC
9. Click Find solution
10. Scroll down and click I still need help
11. Click Chat Now to chat with a Game Advisor
    

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html