October 2014
Hi, so i have a problem with my game. All the clothing and the textures (pillows, rugs...) are blurry. its weird. Can anyone tell me how to fix it please
October 2014
Check if Advanced Rendering is turned on: http://sims3.crinrict.com/en/2013/05/how-to-turn-on-advanced-rendering.html
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
October 2014
Hey, so yes its turned on. also I went on the chat and talked to someone for hours but still didnt find a solution. so i uninstalled my games. updated my graphic card drivers for a second time and reinstalled the game. it finally workedmileyvery-happy:. so i installed my two expansions, started the game, all the clothes and textures were blurry (again mileysad ... so now im thinking maybe its my expansions that are not working correctly or the updates. so im trying to install only the base game.
October 2014
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
October 2014
I talked to another advisor on the chat and he told me I needed to update my drivers. Which I already did. But when I sent him the dxdiag report it shows that my drivers were not updated since 2013. So he says that its probably my graphic card that wont update.
------------------
System Information
------------------
Time of this report: 10/27/2014, 11:55:52
Machine name: xxxx
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: English (Regional Setting: English)
System Manufacturer: Gateway
System Model: DX4831
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i3 CPU 530 @ 2.93GHz (4 CPUs), ~2.9GHz
Memory: 6144MB RAM
Available OS Memory: 6072MB RAM
Page File: 2587MB used, 9552MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode
October 2014
---------------
Display Devices
---------------
Card name: ATI Radeon HD 4300/4500 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x954F)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_954F&SUBSYS_E990174B&REV_00
Display Memory: 3282 MB
Dedicated Memory: 503 MB
Shared Memory: 2779 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: W2253
Monitor Id: GSM56DB
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HD15
Driver Name: aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1129 (English)
Driver Version: 8.970.100.1100
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 4/30/2013 00:19:54, 1094024 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-D60F-11CF-9270-9AC9BEC2C535}
Vendor ID: 0x1002
Device ID: 0x954F
SubSys ID: 0xE990174B
Revision ID: 0x0000
Driver Strong Name: oem27.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R7X:8.970.100.1100ci\ven_1002&dev_954f
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
October 2014
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 632.0 GB
Total Space: 937.4 GB
File System: NTFS
Model: WDC WD10EADS-22M2B0
Drive: D:
Model: HL-DT-ST DVDRAM GH41N
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 05:19:21, 147456 bytes
October 2014
--------------
System Devices
--------------
Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44
Device ID: PCI\VEN_8086&DEV_3B44&SUBSYS_03891025&REV_06\3&11583659&0&E1
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 09:33:48, 184704 bytes
Name: Intel(R) 82578DC Gigabit Network Connection
Device ID: PCI\VEN_8086&DEV_10F0&SUBSYS_80001025&REV_06\3&11583659&0&C8
Driver: C:\Windows\system32\DRIVERS\e1k62x64.sys, 11.02.0019.0000 (English), 9/23/2009 05:11:04, 283824 bytes
Driver: C:\Windows\system32\e1k62x64.din, 9/16/2009 06:06:32, 3148 bytes
Driver: C:\Windows\system32\NicCo36.dll, 2.01.0002.0000 (English), 5/25/2009 22:05:46, 36472 bytes
Driver: C:\Windows\system32\NicInstK.dll, 9.10.0020.0000 (English), 8/4/2009 00:39:28, 78528 bytes
Driver: C:\Windows\system32\e1kmsg.dll, 10.00.0014.0001 (English), 4/21/2009 05:39:56, 72288 bytes
Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_03891025&REV_06\3&11583659&0&B0
Driver: n/a
Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_03891025&REV_06\3&11583659&0&E0
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 09:33:48, 184704 bytes
Name: Intel(R) processor PCI Express Root Port - 0041
Device ID: PCI\VEN_8086&DEV_0041&SUBSYS_03891025&REV_12\3&11583659&0&08
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 09:33:48, 184704 bytes
Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_03891025&REV_06\3&11583659&0&D8
Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 06:43:43, 122368 bytes
Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C
Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_03891025&REV_06\3&11583659&0&D0
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.18328 (English), 11/26/2013 21:41:11, 53248 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/26/2013 21:41:11, 325120 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/26/2013 21:41:37, 343040 bytes
Name: Intel(R) processor DRAM Controller - 0040
Device ID: PCI\VEN_8086&DEV_0040&SUBSYS_03891025&REV_12\3&11583659&0&00
Driver: n/a
Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 8 - 3B50
Device ID: PCI\VEN_8086&DEV_3B50&SUBSYS_03891025&REV_06\3&11583659&0&E7
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 09:33:48, 184704 bytes
Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34
Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_03891025&REV_06\3&11583659&0&E8
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.18328 (English), 11/26/2013 21:41:11, 53248 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/26/2013 21:41:11, 325120 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/26/2013 21:41:37, 343040 bytes
Name: JMicron JMB36X Controller
Device ID: PCI\VEN_197B&DEV_2363&SUBSYS_03891025&REV_03\4&C0CF403&0&00E1
Driver: C:\Windows\system32\DRIVERS\jraid.sys, 1.17.0052.0002 (English), 10/29/2009 04:14:38, 115824 bytes
Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 7 - 3B4E
Device ID: PCI\VEN_8086&DEV_3B4E&SUBSYS_03891025&REV_06\3&11583659&0&E6
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 09:33:48, 184704 bytes
Name: Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30
Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_03891025&REV_06\3&11583659&0&FB
Driver: n/a
Name: VIA 1394 OHCI Compliant Host Controller
Device ID: PCI\VEN_1106&DEV_3044&SUBSYS_80101025&REV_C0\4&22C27510&0&30F0
Driver: C:\Windows\system32\DRIVERS\1394ohci.sys, 6.01.7601.17514 (English), 11/20/2010 06:44:56, 229888 bytes
Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 5 - 3B4A
Device ID: PCI\VEN_8086&DEV_3B4A&SUBSYS_03891025&REV_06\3&11583659&0&E4
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 09:33:48, 184704 bytes
Name: Intel(R) PCH SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_3B22&SUBSYS_03891025&REV_06\3&11583659&0&FA
Driver: C:\Windows\system32\DRIVERS\iaStor.sys, 8.09.0004.1004 (English), 10/13/2009 15:16:40, 409624 bytes
Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA38&SUBSYS_AA38174B&REV_00\4&27E14B4E&0&0108
Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 06:43:43, 122368 bytes
Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 4 - 3B48
Device ID: PCI\VEN_8086&DEV_3B48&SUBSYS_03891025&REV_06\3&11583659&0&E3
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 09:33:48, 184704 bytes
Name: Intel(R) H57 Express Chipset LPC Interface Controller - 3B08
Device ID: PCI\VEN_8086&DEV_3B08&SUBSYS_03891025&REV_06\3&11583659&0&F8
Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/13/2009 21:48:27, 15424 bytes
Name: ATI Radeon HD 4300/4500 Series
Device ID: PCI\VEN_1002&DEV_954F&SUBSYS_E990174B&REV_00\4&27E14B4E&0&0008
Driver: n/a
Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 3 - 3B46
Device ID: PCI\VEN_8086&DEV_3B46&SUBSYS_03891025&REV_06\3&11583659&0&E2
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 09:33:48, 184704 bytes
Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_03891025&REV_A6\3&11583659&0&F0
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 09:33:48, 184704 bytes
October 2014
Your graphics drivers are from 2013. Are you sure there are no newer ones ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
October 2014
Yes there are new ones on AMD website. I downloaded Catalyst but the advisor on the chat told me its probably my graphic card drivers that doesnt want to update or take the update.