Been charged for game but no actual game received.

by evangeline1994
Reply

Original Post

Accepted Solution

Been charged for game but no actual game received.

★ Newbie

I recently purchased Sims 3: World adventures as a downloadable game. It charged my Pay Pal but no actual game was received and neither was a confirmation email, yet I was charged for the game!

 

Can someone help me find a solution?

Message 1 of 2 (118 Views)

Accepted Solution

Re: Been charged for game but no actual game received.

[ Edited ]
Hero

Make sure to check your Spam folder.

 

If there's nothing I advise you to contact Customer Support.

They can be found here: https://help.ea.com/contact-us

You have the option to contact them by mail, phone or Live Chat. Make sure you have a game, a category and a platform selected for the options to become available.

For Live Chat, make sure to choose US as your country.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


View in thread

Message 2 of 2 (118 Views)

All Replies

Re: Been charged for game but no actual game received.

[ Edited ]
Hero

Make sure to check your Spam folder.

 

If there's nothing I advise you to contact Customer Support.

They can be found here: https://help.ea.com/contact-us

You have the option to contact them by mail, phone or Live Chat. Make sure you have a game, a category and a platform selected for the options to become available.

For Live Chat, make sure to choose US as your country.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 2 (119 Views)