After the menu it takes over 3 hours to load and then crashes!

by BPplays
Reply

Original Post

Accepted Solution

After the menu it takes over 3 hours to load and then crashes!

[ Edited ]
★★ Novice

So, I had a problem before where it was a black screen as soon as I started the game, turns out I had to wait over 10 minuets for it to get to the Maxis screen. Now, when I try to start a new game it takes well over 2/3 hours to load, doesn't do anything, then crashes to the desktop with the error message "Sims 3 has stopped working". Now I'm extremely mad.

 

I just want to play my game, I tried a factory reset and ooh guess what... Exact same thing happens. From what I've read on other forums no one has had this problem before. Ugh, I just want to play the damn game. I haven't got anymore cc since this started happening (Obviously)

I am getting a computer for my birthday, it is being built by my friend. It's supposed to be built for gaming... Should I just stop playing Sims till then? :c

Message 1 of 5 (408 Views)

Accepted Solution

Re: After the menu it takes over 3 hours to load and then crashes!

Hero

Yes, that's it Standard smile

 

There's three issues with your computer.

 

The game's minimum specs are as follows (note that it also runs on Windows 8 if you have patch level 1.42 so that's not the problem)

 

The minimum requirements for this game are already way too low and if you add a few expansion packs, it can come to the point where it doesn't run anymore.

 

PC System Requirements

 

  • OS: XP SP2 / Vista SP1 / Windows 7
  • CPU: For XP 2.0 GHz P4 processor or equivalent; For Windows Vista and Windows 7 2.4 GHz P4 processor or equivalent
  • RAM: For XP 1 GB RAM / Windows Vista and Windows 7 1.5 GB RAM*
  • DISC DRIVE: DVD drive
  • Hard Drive: At least 7.1GB of hard drive space with at least 1 GB additional space for custom content and saved games.
  • Video: 128 MB Video Card with support for Pixel Shader 2.0

I've highlighted in red where your specs are below that. 

 

This is what you have

 

  • Processor: Intel(R) Pentium(R) CPU B960 @ 2.20GHz (2 CPUs), ~2.2GHz
  • Card name: Intel(R) HD Graphics
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_8086&DEV_0106&SUBSYS_FB301179&REV_09
    Display Memory: 1664 MB
    Dedicated Memory: 32 MB
    Driver Attributes: Final Retail
    Driver Date/Size: 3/6/2013 03:02:12, 12615680 bytes

On top of that, your graphics drivers are from 2013.

 

So you can try lowering all settings and maybe uninstall an expansion pack or two and see if it then runs and then just wai for that shiny new to re-install everything.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


View in thread

Message 5 of 5 (340 Views)

All Replies

Re: After the menu it takes over 3 hours to load and then crashes!

Hero

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 5 (381 Views)

Re: After the menu it takes over 3 hours to load and then crashes!

★★ Novice

------------------
System Information
------------------
Time of this report: 4/17/2014, 20:41:45
Machine name: GERALD
Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: SATELLITE C850-1KN
BIOS: 6.30
Processor: Intel(R) Pentium(R) CPU B960 @ 2.20GHz (2 CPUs), ~2.2GHz
Memory: 8192MB RAM
Available OS Memory: 8074MB RAM
Page File: 3710MB used, 5578MB available
Windows Dir: C:\windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode

 

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

 

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0106&SUBSYS_FB301179&REV_09
Display Memory: 1664 MB
Dedicated Memory: 32 MB
Shared Memory: 1632 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMO1592
Native Mode: 1366 x 768(p) (59.989Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 9.17.0010.3040 (English)
Driver Version: 9.17.10.2828
DDI Version: 10.1
Feature Levels: 10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: DMA
Driver Attributes: Final Retail
Driver Date/Size: 3/6/2013 03:02:12, 12615680 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4246-11CF-2979-3ADBB7C2C435}
Vendor ID: 0x8086
Device ID: 0x0106
SubSys ID: 0xFB301179
Revision ID: 0x0009
Driver Strong Name: oem4.inf:5f63e534c4a533dd:iSNBM0_P0:9.17.10.2828Tongue outci\ven_8086&dev_0106&subsys_fb301179
Rank Of Driver: 00E00001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

 

Message 3 of 5 (373 Views)

Re: After the menu it takes over 3 hours to load and then crashes!

★★ Novice

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_1179FB31&REV_1002
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6738 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 9/25/2012 20:09:12, 4155536 bytes
Other Files: 
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

 

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 552.9 GB
Total Space: 704.4 GB
File System: NTFS
Model: TOSHIBA MQ01ABD075

Drive: D:
Model: TSSTcorp CDDVDW SN-208AB
Driver: c:\windows\system32\drivers\cdrom.sys, 6.02.9200.16384 (English), 7/26/2012 03:26:36, 174080 bytes

 

--------------
System Devices
--------------
Name: 2nd Generation Intel(R) Core(TM) Processor Family DRAM Controller - 0104
Device ID: PCI\VEN_8086&DEV_0104&SUBSYS_FB311179&REV_09\3&11583659&1&00
Driver: n/a

Name: Synaptics SMBus Driver
Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_FB311179&REV_04\3&11583659&1&FB
Driver: C:\windows\system32\DRIVERS\Smb_driver_Intel.sys, 16.02.0010.0005 (English), 8/16/2012 14:24:06, 43832 bytes
Driver: C:\Program Files\Synaptics\SynTP\SmbDrv.ini, 8/16/2012 14:20:42, 5521 bytes
Driver: C:\windows\system32\WdfCoInstaller01009.dll, 1.09.7600.16385 (English), 8/7/2009 09:49:36, 1721576 bytes

Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_FB311179&REV_C4\3&11583659&1&E0
Driver: C:\windows\system32\DRIVERS\pci.sys, 6.02.9200.16384 (English), 7/26/2012 06:00:55, 234224 bytes

Name: Intel(R) Management Engine Interface 
Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_FB311179&REV_04\3&11583659&1&B0
Driver: C:\windows\system32\DRIVERS\HECIx64.sys, 8.01.0000.1263 (English), 7/2/2012 16:16:02, 62784 bytes

Name: Intel(R) 7 Series Chipset Family SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_1E03&SUBSYS_FB311179&REV_04\3&11583659&1&FA
Driver: C:\windows\system32\DRIVERS\iaStorA.sys, 11.05.0002.1001 (English), 7/31/2012 12:22:00, 645952 bytes

Name: Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_FB311179&REV_04\3&11583659&1&A0
Driver: C:\windows\system32\DRIVERS\UCX01000.SYS, 6.02.9200.16656 (English), 7/2/2013 02:41:47, 213336 bytes
Driver: C:\windows\system32\DRIVERS\USBXHCI.SYS, 6.02.9200.16654 (English), 7/2/2013 02:41:47, 337752 bytes

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_FB311179&REV_04\3&11583659&1&D8
Driver: C:\windows\system32\DRIVERS\hdaudbus.sys, 6.02.9200.16420 (English), 9/20/2012 07:08:44, 71168 bytes

Name: Realtek PCIe FE Family Controller
Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_FB371179&REV_05\4&1A5E4630&0&00E2
Driver: C:\windows\system32\DRIVERS\Rt630x64.sys, 8.03.0730.2012 (English), 7/31/2012 00:04:12, 690832 bytes
Driver: C:\windows\system32\RtNicProp64.dll, 1.02.0000.0004 (English), 7/31/2012 00:04:12, 74344 bytes

Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_FB311179&REV_04\3&11583659&1&E8
Driver: C:\windows\system32\drivers\usbehci.sys, 6.02.9200.16654 (English), 7/1/2013 02:42:09, 79192 bytes
Driver: C:\windows\system32\drivers\usbport.sys, 6.02.9200.16654 (English), 7/1/2013 02:42:09, 498008 bytes
Driver: C:\windows\system32\drivers\usbhub.sys, 6.02.9200.16654 (English), 7/1/2013 02:42:09, 623448 bytes

Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 3 - 1E14
Device ID: PCI\VEN_8086&DEV_1E14&SUBSYS_FB311179&REV_C4\3&11583659&1&E2
Driver: C:\windows\system32\DRIVERS\pci.sys, 6.02.9200.16384 (English), 7/26/2012 06:00:55, 234224 bytes

Name: Intel(R) HD Graphics
Device ID: PCI\VEN_8086&DEV_0106&SUBSYS_FB301179&REV_09\3&11583659&1&10
Driver: C:\windows\system32\DRIVERS\igdkmd64.sys, 9.17.0010.3040 (English), 3/6/2013 03:02:18, 5358016 bytes
Driver: C:\windows\system32\igdumd64.dll, 9.17.0010.3040 (English), 3/6/2013 03:02:12, 12615680 bytes
Driver: C:\windows\system32\igd10umd64.dll, 9.17.0010.3040 (English), 3/6/2013 03:02:20, 12858368 bytes
Driver: C:\windows\system32\igfxcmrt64.dll, 2.04.0000.1020 (English), 3/6/2013 03:02:08, 1040384 bytes
Driver: C:\windows\system32\igfx11cmrt64.dll, 2.04.0000.1020 (English), 3/6/2013 03:02:12, 575488 bytes
Driver: C:\windows\system32\igfxcmjit64.dll, 2.04.0000.1020 (English), 3/6/2013 03:02:26, 3511296 bytes
Driver: C:\windows\system32\IccLibDll_x64.dll, 8/6/2012 06:36:02, 94208 bytes
Driver: C:\windows\system32\igcodeckrng600.bin, 3/6/2013 03:02:20, 963452 bytes
Driver: C:\windows\system32\igvpkrng600.bin, 8/6/2012 06:36:22, 272928 bytes
Driver: C:\windows\SysWow64\igcodeckrng600.bin, 3/6/2013 03:02:20, 963452 bytes
Driver: C:\windows\SysWow64\igvpkrng600.bin, 8/6/2012 06:36:22, 272928 bytes
Driver: C:\windows\system32\igdde64.dll, 3/6/2013 03:02:06, 80384 bytes
Driver: C:\windows\SysWow64\igdde32.dll, 3/6/2013 03:02:24, 64512 bytes
Driver: C:\windows\system32\iglhxs64.vp, 3/6/2013 03:02:28, 17078 bytes
Driver: C:\windows\system32\iglhxo64.vp, 6/2/2012 15:32:34, 59425 bytes
Driver: C:\windows\system32\iglhxc64.vp, 6/2/2012 15:32:34, 59230 bytes
Driver: C:\windows\system32\iglhxg64.vp, 6/2/2012 15:32:34, 59398 bytes
Driver: C:\windows\system32\iglhxo64_dev.vp, 6/2/2012 15:32:34, 58109 bytes
Driver: C:\windows\system32\iglhxc64_dev.vp, 6/2/2012 15:32:34, 59104 bytes
Driver: C:\windows\system32\iglhxg64_dev.vp, 6/2/2012 15:32:34, 58796 bytes
Driver: C:\windows\system32\iglhxa64.vp, 6/2/2012 15:32:34, 1074 bytes
Driver: C:\windows\system32\iglhxa64.cpa, 6/2/2012 15:32:34, 1981696 bytes
Driver: C:\windows\system32\iglhcp64.dll, 3.00.0001.0016 (English), 8/6/2012 06:36:22, 216064 bytes
Driver: C:\windows\system32\iglhsip64.dll, 3.00.0000.0012 (English), 8/6/2012 06:36:22, 524800 bytes
Driver: C:\windows\SysWow64\igdumd32.dll, 9.17.0010.3040 (English), 3/6/2013 03:02:28, 11049472 bytes
Driver: C:\windows\SysWow64\igfxdv32.dll, 8.15.0010.3040 (English), 3/6/2013 03:02:04, 330752 bytes
Driver: C:\windows\SysWow64\igd10umd32.dll, 9.17.0010.3040 (English), 3/6/2013 03:02:22, 11175424 bytes
Driver: C:\windows\SysWow64\iglhcp32.dll, 3.00.0001.0015 (English), 8/6/2012 06:36:22, 180224 bytes
Driver: C:\windows\SysWow64\iglhsip32.dll, 3.00.0000.0012 (English), 8/6/2012 06:36:22, 519680 bytes
Driver: C:\windows\SysWow64\IntelCpHeciSvc.exe, 9.00.0000.1340 (English), 3/6/2013 03:02:24, 279000 bytes
Driver: C:\windows\SysWow64\igfxcmrt32.dll, 2.04.0000.1020 (English), 3/6/2013 03:02:14, 931840 bytes
Driver: C:\windows\SysWow64\igfx11cmrt32.dll, 2.04.0000.1020 (English), 3/6/2013 03:02:22, 542720 bytes
Driver: C:\windows\SysWow64\igfxcmjit32.dll, 2.04.0000.1020 (English), 3/6/2013 03:02:26, 3121152 bytes
Driver: C:\windows\system32\difx64.exe, 1.04.0002.0000 (English), 3/6/2013 03:02:14, 185816 bytes
Driver: C:\windows\system32\hccutils.dll, 8.15.0010.3040 (English), 3/6/2013 03:02:28, 110592 bytes
Driver: C:\windows\system32\igfxsrvc.dll, 8.15.0010.3040 (English), 3/6/2013 03:02:14, 64000 bytes
Driver: C:\windows\system32\igfxsrvc.exe, 8.15.0010.3040 (English), 3/6/2013 03:02:14, 515544 bytes
Driver: C:\windows\system32\igfxpph.dll, 8.15.0010.3040 (English), 3/6/2013 03:02:24, 384512 bytes
Driver: C:\windows\system32\igfxcpl.cpl, 8.15.0010.3040 (English), 3/6/2013 03:02:12, 126976 bytes
Driver: C:\windows\system32\igfxdev.dll, 8.15.0010.3040 (English), 3/6/2013 03:02:14, 442880 bytes
Driver: C:\windows\system32\igfxdo.dll, 8.15.0010.3040 (English), 3/6/2013 03:02:28, 142336 bytes
Driver: C:\windows\system32\igfxtray.exe, 8.15.0010.2828 (English), 8/8/2012 03:58:32, 170304 bytes
Driver: C:\windows\system32\hkcmd.exe, 8.15.0010.2828 (English), 8/8/2012 03:58:20, 398656 bytes
Driver: C:\windows\system32\igfxress.dll, 8.15.0010.3040 (English), 3/6/2013 03:02:20, 9007616 bytes
Driver: C:\windows\system32\igfxpers.exe, 8.15.0010.2828 (English), 8/8/2012 03:58:26, 440640 bytes
Driver: C:\windows\system32\igfxTMM.dll, 8.15.0010.3040 (English), 3/6/2013 03:02:24, 410624 bytes
Driver: C:\windows\system32\gfxSrvc.dll, 8.15.0010.3040 (English), 3/6/2013 03:02:12, 175104 bytes
Driver: C:\windows\system32\GfxUI.exe, 8.15.0010.3040 (English), 3/6/2013 03:02:30, 5905880 bytes
Driver: C:\windows\system32\GfxUI.exe.config, 3/6/2013 03:02:20, 268 bytes
Driver: C:\windows\system32\IGFXDEVLib.dll, 1.00.0000.0000 (Invariant Language), 3/6/2013 03:02:04, 9728 bytes
Driver: C:\windows\system32\igfxext.exe, 8.15.0010.3040 (English), 3/6/2013 03:02:28, 254936 bytes
Driver: C:\windows\system32\igfxexps.dll, 8.15.0010.3040 (English), 3/6/2013 03:02:20, 28672 bytes
Driver: C:\windows\SysWow64\igfxexps32.dll, 8.15.0010.3040 (English), 3/6/2013 03:02:12, 25088 bytes
Driver: C:\windows\system32\igfxrara.lrc, 8.15.0010.3040 (English), 3/6/2013 03:02:24, 435712 bytes
Driver: C:\windows\system32\igfxrchs.lrc, 8.15.0010.3040 (English), 3/6/2013 03:02:28, 428544 bytes
Driver: C:\windows\system32\igfxrcht.lrc, 8.15.0010.3040 (English), 3/6/2013 03:02:14, 429056 bytes
Driver: C:\windows\system32\igfxrdan.lrc, 8.15.0010.3040 (English), 3/6/2013 03:02:24, 437248 bytes
Driver: C:\windows\system32\igfxrdeu.lrc, 8.15.0010.3040 (English), 3/6/2013 03:02:30, 438784 bytes
Driver: C:\windows\system32\igfxrenu.lrc, 8.15.0010.2828 (English), 8/6/2012 06:36:20, 286208 bytes
Driver: C:\windows\system32\igfxresn.lrc, 8.15.0010.3040 (English), 3/6/2013 03:02:04, 439808 bytes
Driver: C:\windows\system32\igfxrfin.lrc, 8.15.0010.3040 (English), 3/6/2013 03:02:28, 438272 bytes
Driver: C:\windows\system32\igfxrfra.lrc, 8.15.0010.3040 (English), 3/6/2013 03:02:18, 439808 bytes
Driver: C:\windows\system32\igfxrheb.lrc, 8.15.0010.3040 (English), 3/6/2013 03:02:14, 435712 bytes
Driver: C:\windows\system32\igfxrhrv.lrc, 8.15.0010.3040 (English), 3/6/2013 03:02:24, 438784 bytes
Driver: C:\windows\system32\igfxrita.lrc, 8.15.0010.3040 (English), 3/6/2013 03:02:28, 438784 bytes
Driver: C:\windows\system32\igfxrjpn.lrc, 8.15.0010.3040 (English), 3/6/2013 03:02:24, 432128 bytes
Driver: C:\windows\system32\igfxrkor.lrc, 8.15.0010.3040 (English), 3/6/2013 03:02:28, 431104 bytes
Driver: C:\windows\system32\igfxrnld.lrc, 8.15.0010.3040 (English), 3/6/2013 03:02:22, 438784 bytes
Driver: C:\windows\system32\igfxrnor.lrc, 8.15.0010.3040 (English), 3/6/2013 03:02:24, 437760 bytes
Driver: C:\windows\system32\igfxrplk.lrc, 8.15.0010.3040 (English), 3/6/2013 03:02:14, 438784 bytes
Driver: C:\windows\system32\igfxrptb.lrc, 8.15.0010.3040 (English), 3/6/2013 03:02:22, 437760 bytes
Driver: C:\windows\system32\igfxrptg.lrc, 8.15.0010.3040 (English), 3/6/2013 03:02:20, 438784 bytes
Driver: C:\windows\system32\igfxrrom.lrc, 8.15.0010.3040 (English), 3/6/2013 03:02:28, 439296 bytes
Driver: C:\windows\system32\igfxrrus.lrc, 8.15.0010.3040 (English), 3/6/2013 03:02:28, 439296 bytes
Driver: C:\windows\system32\igfxrsky.lrc, 8.15.0010.3040 (English), 3/6/2013 03:02:26, 438784 bytes
Driver: C:\windows\system32\igfxrslv.lrc, 8.15.0010.3040 (English), 3/6/2013 03:02:22, 437760 bytes
Driver: C:\windows\system32\igfxrsve.lrc, 8.15.0010.2828 (English), 8/6/2012 06:36:20, 437760 bytes
Driver: C:\windows\system32\igfxrtha.lrc, 8.15.0010.2828 (English), 8/6/2012 06:36:20, 437248 bytes
Driver: C:\windows\system32\igfxrcsy.lrc, 8.15.0010.2828 (English), 8/6/2012 06:36:20, 438272 bytes
Driver: C:\windows\system32\igfxrell.lrc, 8.15.0010.2828 (English), 8/6/2012 06:36:20, 440320 bytes
Driver: C:\windows\system32\igfxrhun.lrc, 8.15.0010.2828 (English), 8/6/2012 06:36:20, 438272 bytes
Driver: C:\windows\system32\igfxrtrk.lrc, 8.15.0010.2828 (English), 8/6/2012 06:36:20, 437760 bytes
Driver: C:\windows\system32\Gfxres.ar-SA.resources, 8/6/2012 06:36:00, 165865 bytes
Driver: C:\windows\system32\Gfxres.cs-CZ.resources, 8/6/2012 06:36:00, 142008 bytes
Driver: C:\windows\system32\Gfxres.da-DK.resources, 8/6/2012 06:36:00, 136873 bytes
Driver: C:\windows\system32\Gfxres.de-DE.resources, 8/6/2012 06:36:00, 147101 bytes
Driver: C:\windows\system32\Gfxres.el-GR.resources, 8/6/2012 06:36:00, 209727 bytes
Driver: C:\windows\system32\Gfxres.es-ES.resources, 8/6/2012 06:36:00, 147010 bytes
Driver: C:\windows\system32\Gfxres.en-US.resources, 8/6/2012 06:36:00, 132360 bytes
Driver: C:\windows\system32\Gfxres.fi-FI.resources, 8/6/2012 06:36:00, 141739 bytes
Driver: C:\windows\system32\Gfxres.fr-FR.resources, 8/6/2012 06:36:00, 145211 bytes
Driver: C:\windows\system32\Gfxres.he-IL.resources, 8/6/2012 06:36:00, 158727 bytes
Driver: C:\windows\system32\Gfxres.hr-HR.resources, 8/6/2012 06:36:00, 140779 bytes
Driver: C:\windows\system32\Gfxres.hu-HU.resources, 8/6/2012 06:36:00, 143657 bytes
Driver: C:\windows\system32\Gfxres.it-IT.resources, 8/6/2012 06:36:00, 149390 bytes
Driver: C:\windows\system32\Gfxres.ja-JP.resources, 8/6/2012 06:36:00, 163120 bytes
Driver: C:\windows\system32\Gfxres.ko-KR.resources, 8/6/2012 06:36:00, 147759 bytes
Driver: C:\windows\system32\Gfxres.nb-NO.resources, 8/6/2012 06:36:00, 137519 bytes
Driver: C:\windows\system32\Gfxres.nl-NL.resources, 8/6/2012 06:36:00, 143730 bytes
Driver: C:\windows\system32\Gfxres.pl-PL.resources, 8/6/2012 06:36:00, 142423 bytes
Driver: C:\windows\system32\Gfxres.pt-BR.resources, 8/6/2012 06:36:00, 143976 bytes
Driver: C:\windows\system32\Gfxres.pt-PT.resources, 8/6/2012 06:36:00, 142990 bytes
Driver: C:\windows\system32\Gfxres.ro-RO.resources, 8/6/2012 06:36:00, 145730 bytes
Driver: C:\windows\system32\Gfxres.ru-RU.resources, 8/6/2012 06:36:00, 193862 bytes
Driver: C:\windows\system32\Gfxres.sk-SK.resources, 8/6/2012 06:36:00, 141582 bytes
Driver: C:\windows\system32\Gfxres.sl-SI.resources, 8/6/2012 06:36:00, 137621 bytes
Driver: C:\windows\system32\Gfxres.sv-SE.resources, 8/6/2012 06:36:00, 142617 bytes
Driver: C:\windows\system32\Gfxres.th-TH.resources, 8/6/2012 06:36:00, 223233 bytes
Driver: C:\windows\system32\Gfxres.tr-TR.resources, 8/6/2012 06:36:00, 144378 bytes
Driver: C:\windows\system32\Gfxres.zh-CN.resources, 8/6/2012 06:36:00, 124403 bytes
Driver: C:\windows\system32\Gfxres.zh-TW.resources, 8/6/2012 06:36:00, 126035 bytes
Driver: C:\windows\system32\ig4icd64.dll, 9.17.0010.2828 (English), 8/6/2012 06:36:04, 12887040 bytes
Driver: C:\windows\SysWow64\ig4icd32.dll, 9.17.0010.2828 (English), 8/6/2012 06:36:02, 10673152 bytes
Driver: C:\windows\system32\igfxCoIn_v2828.dll, 1.02.0030.0000 (English), 8/6/2012 06:36:22, 116224 bytes

Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_FB311179&REV_04\3&11583659&1&D0
Driver: C:\windows\system32\drivers\usbehci.sys, 6.02.9200.16654 (English), 7/1/2013 02:42:09, 79192 bytes
Driver: C:\windows\system32\drivers\usbport.sys, 6.02.9200.16654 (English), 7/1/2013 02:42:09, 498008 bytes
Driver: C:\windows\system32\drivers\usbhub.sys, 6.02.9200.16654 (English), 7/1/2013 02:42:09, 623448 bytes

Name: Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
Device ID: PCI\VEN_10EC&DEV_8176&SUBSYS_821110EC&REV_01\4&2339FB5B&0&00E1
Driver: C:\windows\system32\DRIVERS\rtwlane.sys, 2007.03.0821.2012 (English), 8/29/2012 09:37:18, 1498256 bytes
Driver: C:\windows\system32\drivers\vwifibus.sys, 6.02.9200.16384 (English), 7/26/2012 03:27:54, 24064 bytes

Name: Intel(R) HM70 Express Chipset LPC Controller - 1E5E
Device ID: PCI\VEN_8086&DEV_1E5E&SUBSYS_FB311179&REV_04\3&11583659&1&F8
Driver: C:\windows\system32\DRIVERS\msisadrv.sys, 6.02.9200.16384 (English), 7/26/2012 06:00:55, 17136 bytes

Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 2 - 1E12
Device ID: PCI\VEN_8086&DEV_1E12&SUBSYS_FB311179&REV_C4\3&11583659&1&E1
Driver: C:\windows\system32\DRIVERS\pci.sys, 6.02.9200.16384 (English), 7/26/2012 06:00:55, 234224 bytes

 

 

 

That should be it, I'm new at this DxDiag thing!

Message 4 of 5 (372 Views)

Re: After the menu it takes over 3 hours to load and then crashes!

Hero

Yes, that's it Standard smile

 

There's three issues with your computer.

 

The game's minimum specs are as follows (note that it also runs on Windows 8 if you have patch level 1.42 so that's not the problem)

 

The minimum requirements for this game are already way too low and if you add a few expansion packs, it can come to the point where it doesn't run anymore.

 

PC System Requirements

 

  • OS: XP SP2 / Vista SP1 / Windows 7
  • CPU: For XP 2.0 GHz P4 processor or equivalent; For Windows Vista and Windows 7 2.4 GHz P4 processor or equivalent
  • RAM: For XP 1 GB RAM / Windows Vista and Windows 7 1.5 GB RAM*
  • DISC DRIVE: DVD drive
  • Hard Drive: At least 7.1GB of hard drive space with at least 1 GB additional space for custom content and saved games.
  • Video: 128 MB Video Card with support for Pixel Shader 2.0

I've highlighted in red where your specs are below that. 

 

This is what you have

 

  • Processor: Intel(R) Pentium(R) CPU B960 @ 2.20GHz (2 CPUs), ~2.2GHz
  • Card name: Intel(R) HD Graphics
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_8086&DEV_0106&SUBSYS_FB301179&REV_09
    Display Memory: 1664 MB
    Dedicated Memory: 32 MB
    Driver Attributes: Final Retail
    Driver Date/Size: 3/6/2013 03:02:12, 12615680 bytes

On top of that, your graphics drivers are from 2013.

 

So you can try lowering all settings and maybe uninstall an expansion pack or two and see if it then runs and then just wai for that shiny new to re-install everything.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 5 of 5 (341 Views)