Sims 2 owned, cant download?

[IDontCaboose]

I own the sims 2 ultiamte collection from when it was free on origin, but I got a new computer and I cant re download it on it because the credentials have expired. Can anyone in support please help?

[EA_Mai · Accepted solution]

Hi @IDontCaboose,

I'm sorry to read you are having issues to download your game... Unfortunately, we can't help you here in Answers HQ with your problem. Please, contact one of our advisers through EA Help, they will be able to check what's wrong, and help you with this issue.

You will find a detailed explanation on how to contact them if you need it here.

If you have any question, don't hesitate to ask

Welcome to Answers HQ!!

-Mai

[EA_Mai · Accepted solution]

Hi @IDontCaboose,

I'm sorry to read you are having issues to download your game... Unfortunately, we can't help you here in Answers HQ with your problem. Please, contact one of our advisers through EA Help, they will be able to check what's wrong, and help you with this issue.

You will find a detailed explanation on how to contact them if you need it here.

If you have any question, don't hesitate to ask

Welcome to Answers HQ!!

-Mai