Contacting Live Chat

by CradeVescent
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Contacting Live Chat

★★★ Novice

Hello. I've heard that you can upgrade your Sims 2 disc to the Ultimate one. And that I should contact support. But in my country Live Chat is not working. (Russia) So what should I do?

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Accepted Solution

Re: Contacting Live Chat

★★★ Novice

I've finally reached the Live Chat and it was succesfull. Problem solved. Thank you for everything

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Re: Contacting Live Chat

EA Staff

@CradeVescent I do believe for Russia you do need to call our Support. Do you get the details for that?

Message 2 of 20 (1,115 Views)

Re: Contacting Live Chat

★★★ Novice

I've tried but it closed despite the fact that they should work

Message 3 of 20 (1,113 Views)

Re: Contacting Live Chat

EA Staff

@CradeVescent If you are OK with contacting Live chat in English you could change the country on Help.EA.com to US or UK.

 

If you change to UK, use the following steps:

  1. Go to https://help.ea.com/uk/contact-us/new/?product=the-sims-2 and select your platform.
  2. On the 'Select a topic' screen select 'Game Information' and then 'Availability'. This should get you a live chat option is English

Let us know how you get on!

 

Message 4 of 20 (1,108 Views)

Re: Contacting Live Chat

★★★ Novice

I did what you said and waited more than an hour. Nothing happened

Message 5 of 20 (1,100 Views)

Re: Contacting Live Chat

EA Staff

@CradeVescent We shouldn't have any major delays on chat at the moment. When you selected the 'Chat' option did you get a second pop-up window that said something  like 'Connecting you to an Advisor, please wait'?

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Re: Contacting Live Chat

★★★ Novice

There was a second pop-up window

Message 7 of 20 (1,089 Views)

Re: Contacting Live Chat

★★★ Novice

 That's what i got after 40 minutes awaiting

Message 8 of 20 (1,082 Views)

Re: Contacting Live Chat

EA Staff

@CradeVescent Did you close the second window? Once you get the second pop-up window leave that open as you will be connected to an Advisor in the window.

Message 9 of 20 (1,054 Views)

Re: Contacting Live Chat

★★★ Novice

No it was opened. Tried that a couple times

Message 10 of 20 (1,049 Views)