07-23-2013 08:38 PM
07-24-2013 01:34 AM - edited 07-24-2013 06:57 AM
I have just managed to get back in after almost 3 days of problems to find progress has been lost from the 8-12 hours prior to my last login. Regrettably I spent real money Donuts on some items in this period and have lost the items I had just purchased as well as the donuts! How do I reinstate the purchased premium items or my donut balance so I can purchase again? I note that the premium character I bought is ghosted out in the collections groups but that group says its complete!
In this case, please get in contact with an EA Game Advisor. You need to log into the help page with your Origin account and then choose "Product", "Issue Type", and "Platform" to see the contact options. Please choose email as contact option.
Explain to them what happend and how many donuts you lost.
Can't play since may 13!!! What is going on????? My connection it's fine!
This sounds like a totally different issue, especially as it goes on for so long. Please get in contact with an EA Game Advisor.
I'm closing this thread as this particular issue was resolved.
07-24-2013 05:03 AM - last edited on 07-24-2013 07:40 AM by EA_Barry
I cant play anymore for the last 2 days. Please help me: [edit: email address removed] password: [Removed - Admin. Please do not post personal information on a public forum]
07-24-2013 06:08 PM