09-20-2012 12:05 PM
playing on Simpsons Tapped out on ipod. Closed it as a window and locked ipod. Not long later when I tried to reopen it said i was logged out (even though I didn't log it out). Tried to sign in again. Tried multiple times. Didn't sign in. Tried "forgot password" and it then told me that no Origin account exists for the email address. I have just logged into this website with the same address to ask this question so why doesn't it work on my app?
09-20-2012 01:15 PM
09-20-2012 02:00 PM
I have only played this game once. Now every time I try to play it tells me "cannot connect to server". I have deletappend reinstalled the app several times. Rebooted my device several time. I am not sure what to do next. Maybe my account is broke, is there a way to reset my account?
09-21-2012 09:34 AM
The servers were down today for some time. Can you please update the game and your iOS to the latest version and try again?
09-22-2012 09:25 AM
09-26-2012 10:17 AM
It's now 26th September and still there are server issues
1. Cannot visit friends towns (yet I get push notifications that they've visited mine).
2. Cannot accept friend requests.
3. Cannot make in app purchases. (sometimes it does go through yet no donuts credited)
4. Push notifications come through hours after tasks have been completed and xp + cash collected.
5. Keep getting messages about 'other device' yet only installed on ipad.
The app is fully up to date. I've logged out. Stopped the app running in background. Deleted it. Reinstalled it. Logged back in and yet issues still remain. (and repeat infinitum...)
Every game from EA that I've ever played has had really bad server issues (going backto Burnout on Xbox in mid 2000's). Surely by now you could of invested that massive pile of cash you all lay around on in some decent IT techs. Or are they all busy repackaging the same sports games year after year after year with minor team changes?!
You take our cash, now do your half of the transaction and provide a game we can play.
09-26-2012 10:44 AM
I recently went through the simpsons: tapped out update and was able to log onto my account and play however later when I went back to the game I recieved the message: Cannot connect to server. after a few hours of recieving this I asked my friends what to do. I updated my iPhone to new latest software update. The game still gave me the message, I reinstalled the game and still. This has been going on since Thursday afternoon, so just around 48 hours now. My roommates games still work but mine will not regardless if I sign in to my account or try and play anonymously. Normally for free games I would just delete by now but I've always had a great experience with ea games, and I have purchased un-used donuts on my account. Any support that can get this issue fixed would be awesome, I've read the forums and tried just about every solution with no results. If this issue can't be fixed I'd like a refund on my unused purchased donuts.
I ran the speed test on my phone in my house (its where I play the game mostly) the results are
Hi, I came to check in on my open case this afternoon as it has been over 48 hours since I opened this ticket. I noticed someone has looked at the problem but has yet to come up with a solution as I am still having the same problem. I appreciate assistance with this matter and look forward to resolving this. As stated before If this issue can not be fixed I would like a refund on money spent in game for faulty product.