No login on iPads either, not just an android problem

[MLadyD7]

It sounds like you need to contact customer support. Only they can handle account issues like lost registration codes, recovering passwords, changing email addresses, purchasing/refunds, etc. Here is a link to contact them: https://help.ea.com/en/contact-us/ask

Also, here is a post explaining how to navigate the contact page since it can be confusing: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html


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[joshuamanner]

This is the third or fourth day I can't connect to the server from my simpsons tapped out account on my iphone 5, My internet is working fine, I can log in and play anonomously and I have tried uninstalling and reinstalling the app but I seem to only be locked out of my account. Origins servers are all green lights on their status page and I still can not access my game. Please advise.

[EA_Spectre]

I merged several threads into this one. Please follow this thread for updates. We will get back to you as soon as we have news.

[hlj3debcf4rc]

The tapped out game does not let me play. When ever I click on the game is says cannot connect to server with this account. But if I try with my other account it lets me play the game I really need help.

[franbhoy]

Can't connect now since Friday night

[sogenannter]

I Cannot Login since 20.07.13 no more.

My Friends can however always log in.

Sorry for my bad English, i come from  Germany.

[EA_Spectre · Accepted solution]

Hi everyone,

The studio team asks you to try to log in again and get back to us if the login works for you now.

We thank you again for your help and your patience.

[simonhamel99]

It works now, but im sad to see that there is no compensation what so ever for the lost time

[simonhamel99]

And by the way I found my city like it was 2 days before the crash... disapointing