Have you done any trouble shooting?
Hardclose game?
Shut off device?
Cleared cache?
Freed up space by removing apps and data?
Switched connection/wifi?
Tried another device?
Only if you are co nected to Origin: done a delete/reinstall of the game.
This Forum is provided by EA but is designed as Player helping/advising other Players. In this case there is little other players can do for you.
Contact EA support
http://help.ea.com/en/contact-us/new/ and ask for a gameadvisor. Same login as the game.
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+++ This Forum is provided by EA but it is designed as Player helping/advising other Players - meaning we are not employed by EA +++
D'oh! - Em