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Keeper
amarie19k571
Posts: 4
Registered: ‎04-23-2013

tapped out, being reset to level 1

My orgin is amarie19k571, i am trying to open my ame, first error message i recieve was a firce close on the app. I closed the app and re opend it and got the beggining video of homer blowi.g up the town, it is trying tostart me at level 1 when iam almost to level 14. So i uninstalled the app and re downloaded it, signed in my orgin and am getting a message to save my progress from my other device... I never used any other device!? What gives? Im not sure what to press cause i dont want to loose my town. Please help me. Im using android. April, 23, 2013
Lookout
ludsss
Posts: 60
Registered: ‎04-11-2013

Re: tapped out, being reset to level 1

We are "only" thousands to meet this bug... So EA just doesn't care and ignores you when you try to get a refund...

Keeper
amarie19k571
Posts: 4
Registered: ‎04-23-2013

Re: tapped out, being reset to level 1

Really sucks man! I have recommeded this game to many friends,and now cant play?! Sooo annoyed :smileysad:
kuroyukihimeeee
Posts: 579
XP: 153
Ideas: 3
Solutions: 113
Registered: ‎01-14-2013

Re: tapped out, being reset to level 1

Hi there

There have been a couple of thread about this so i would guess the game servers are having a few issues. It would be best to wait a while for the problem to be resolved by itself or wait for an announcement from EA about it.

Remember to click accept as solution and click the XP button if this answer helped you!

Kuro
Lookout
ludsss
Posts: 60
Registered: ‎04-11-2013

Re: tapped out, being reset to level 1

You kidding? EA should have done an announcement 10 days ago! Now customers are pissed and feel scamed!

Keeper
amarie19k571
Posts: 4
Registered: ‎04-23-2013

Re: tapped out, being reset to level 1

Thanks for replying, my game has been restored and gave me 12free donuts, soo happy i waited and ddnt start over... For those having the same problem, heres what i did
1. Uninstall the app
2. Turn phone off and wait 5 mins
3. Reinstall the game, and then go to your settings and clear all the data from that application

Once i.did that i logged onto my orgin, it said that my game hadnt been saved, i pressed "continue playing" witch i.thought was a risk, but then BAM, my town was back and got a notification that i recieved 12 donuts. Hope everyone else gets thier games back up!!!!
Keeper
djloekee27
Posts: 6
Registered: ‎04-16-2013

Re: tapped out, being reset to level 1

Please help.  My town was level 22 and it reset to level 1.  My origin id is djloekee27.

Keeper
burnoutking1
Posts: 1
Registered: ‎04-23-2013

Re: tapped out, being reset to level 1

I have the same problem I try ed that and got the same result back to lvl1 IM afraid if I hit continue it will preeminently do it im all most level 20 any help and why did EAI get ride of live chat and the piece for them to call u it was vary help full ty account name is buroutking1

Keeper
cluong1204459
Posts: 1
Registered: ‎05-01-2013

Re: tapped out, being reset to level 1

Omg! Your solution actually worked for me! Thank you so much. I have been waiting for a month for a solution and now I am way behind on my snake whacking. Thanks Again!!

Keeper
tetrahedonism
Posts: 5
Registered: ‎04-11-2013

Re: tapped out, being reset to level 1

[ Edited ]

Typical, it's been almost two weeks and "oh just wait a little bit more".

 

I assume the play here is to wait it out until people forget about it, then EA doesn't have to refund money/donuts or whatever or put effort into actually fixing it.

 

It's hard to think otherwise when there has been literally ZERO word from anyone from EA about this. It's pathetic. There's a TON of people out there who have been screwed over and they just keep getting told "oh just wait longer".