simpsons tapped out: cant get king toots

[mgarden502]

I have tried to use the support but it only gives me the option for live chat, and the wait time is always over an hour and I don't have time to sit around all day waiting for some tech support guy to tell me he can't do anything. I have the same problem as everyone except Lisa CAN play the sax, however forcing her to pay the sax 3 times does nothing. Wish I could just open a ticket without live chat

[BurghBaby]

Well, you can wait for live chat or wait for a fix to just happen. I know its not fair, but we are just players like you trying to help other players. There are a lot of things that we can fix as players and EA has to fix them. Good luck! 

[SurlyCodger]

---

@mgarden502 wrote:
I have tried to use the support but it only gives me the option for live chat, and the wait time is always over an hour and I don't have time to sit around all day waiting for some tech support guy to tell me he can't do anything. I have the same problem as everyone except Lisa CAN play the sax, however forcing her to pay the sax 3 times does nothing. Wish I could just open a ticket without live chat

---

If you choose "Download/Installation issues" as your topic when filling in the support ticket then you should get email come up as an option. I've tried this just now on a European IP, an American IP and a Far Eastern IP so regardless of where you are, you should have it available to you if you fill the ticket in now. 

[BurghBaby]

@SurlyCodger  thank you for this information! Keep up the good work! 

[mgarden502]

Awesome thanks man I wouldn't mind the live chat if I had a pc but waiting for an hour on my phone, kinda lame lol. Yay! Time to email EA

[BurghBaby]

Yeah, I would not wait on my phone that long either. I forget the people use this app on their phones! I could not do it!

[GodlessSquash]

I've been having the same issue and got hosed out of the whole "Two Minutes of Hate" / Guitar Central episode tie-in too. It's like I was stuck in a loop. Now that it's over, still no prompt to begin "We don't sell myPods." I have no idea if I ever did part 1 or not, but Lisa does have the option to play the sax; I have used that command several times to see if it would trigger part 2 without success.

I am queued for a live online chat with support and will post my results afterwards.

[GodlessSquash]

I just finished chatting with an EA advisor who escalated this case to the Specialist Team for the further investigation and they will reply via email. I'll try to find my way back here with the results - if there are any.

[boompiej]

I also could not get King Toots, I contacted EA with a chat and got the building placed in my inventory so the problem is kinda solved for me now. If you have the problem as well, this can solve it.

[jzak24boy]

Lisa has the job. Not Saxophone Lisa. Lisa the main character.