simpson tapped out

by joeyclay
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Original Post

simpson tapped out

★★★ Newbie
l cant access my game lve logged out and bck in lve also un installed and reinstalled several times. l have cleared pending friend requests plus cleaned up my phone ie cache etc etc but all to no avail. l play on an android phone S5 what happens is if l get game open as soon as l tap my game stops lm receiving no pop up notices eg server cant connect or anything it just sends me to my phines home screen
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Re: simpson tapped out

Hero (Retired)

If your game crashes as soon as you open it then if my memory serves me right it sounds like your game has been corrupted on EA's servers and as such you'll need to open a support ticket with EA for them to have a look at it. You can do this by doing the following:

 

Go to https://help.ea.com/contact-us
Log in with your Origin ID
Type "Simpsons Tapped Out" in to the search bar titled "search all products"
Click on the "Simpsons Tapped Out" logo. Some popular troubleshooting options will appear in the window to the right.
If these don't solve your problem, click the "Next" button that's located below the initial recommendations box.
Select your appropriate platform
The window to the right will update with some more relevant troubleshooting guides. If none of these are relevant to your issue, click "Next" again.
On the next screen click on the "select a topic" scroll bar and scroll down to the issue relevant to you.
Insert some more details in to the box below and then click on "Next"
Depending on the time of day, your location and the nature of your problem you will then have a range of options to contact EA. These could include links to support articles relevant to your problem, a callback from EA; a live chat with an agent, or the ability to email EA Support.

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