simpson tapped out

[moangel67]

I have an account with tapped out and been playing a long time and now when i sign into my account it has reset to the beginning 

and wont go to my game i have saved 

[BurghBaby]

Have you tried uninstalling the game and reinstalling it? Maybe sign in from a different device..if this does not solve the issue, you might have to contact ea help center...https://help.ea.com/ type in your issue and when the option comes up "need more help" click that and send them an email to have them look at your game.

[wingsnutbabe]

I have the same issue. I am currently on level 51 and started the new side show bob tasks and nowI i am unable to get access to my game. Please help 

Thank you

[etamni103]

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@wingsnutbabe wrote:

I have the same issue. I am currently on level 51 and started the new side show bob tasks and nowI i am unable to get access to my game. Please help 

Thank you

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@wingsnutbabe This forum is for players to help other players, and since we don't have access to your account, you will need to speak with an EA game adviser to resolve this issue.

Here is a good link to use: http://help.ea.com/en/contact-us/new/?product=the-simpsons-tapped-out

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If this helps resolve your issue, please click accept solution as this may help others with the same issue to find a resolution as well.  XP is appreciated but not required.

[wingsnutbabe]

Thank you for the information but the link you provided does not work. Can you please provide more information?

Thank you

Wingsnutbabe