Why can I not buy donuts ? "There are no purchases to be restored"

[pauldharle46]

Evening.

Not sure if anyone is intrested, but, a quick update.

Over the last week I have contacted the EA Customer Help page several times.

I have had 5 replies promising that they would help.

The latest one was 12 hours ago, from Hemichael S, promising to help today.

Since then, nothing, zilch, nada.......

So, I've emailed EA to ask for all my money back which I've given them over the last year: if they can't be bothered about their customers, why should I give them money.

Thanks again for the help you've given me, I really appreciate it. 

Shame  EA don't care about people. 

Paul.

[EA_Mage]

Hello @pauldharle46,

Apologies for the frustration this has caused.

From what I can see the case has been escalated for investigation with our support and will be reviewed as soon as it is reached in queue. I do have to say, every time you update that case to resume it or send another email, the time on that case is reset and that places it back at the start of the queue increasing the wait time. 

In this case, I would ask for your patience, as soon as we have any updates, we will contact you via email. 

Thanks,

EA_Mage

[pauldharle46]

Thank you. 

Appreciate the reply.

P.

[pauldharle46]

Good afternoon. 

Still cannot purchase in game donuts. 

Been nearly 2 weeks now.

Any news please ?

Thank you. 

P.

[EA_Mage]

Hi @pauldharle46,

From what I can see the issue is still under investigation. 

As soon as the team has any further info or updates, they will let you know via email.

Thank you and apologies for the inconvenience.

EA_Mage

[pauldharle46]

Spoiler

Thank you for your email.

Unfortunately I still can not buy donuts and, sad as it sounds, am annoyed that I can't purchase things before their deadline dates in The Store. I've already missed certain items as I haven't been able to buy any donuts for my game since May 31st, and they have left the store.

When (if ?) EA ever fix this problem is there any way I can purchase the things I've missed.......as I say, I can not purchase them now as whenever I try to buy donuts all I get is "there are no purchases to be restored" ?

Thanks again, 

P.

[critter1969]

Have the same problem. Contacted EA and they said that multiple people have the problem and hopes to get rectified soon.
Well I want to get some limited time items if they don't fix soon...

[pauldharle46]

Thanks.

The ridiculous thing is, if I play the game with my log in and I try to buy donuts I get.....

[pauldharle46]

...but if I play anonymously and buy donuts I can.

How's that work ?

[pauldharle46]

Had an email from John E, from EA, telling me that he thinks the problems I've had for the last couple of weeks was "temporary and has now subsided" as I can now buy donuts whilst playing "Anonymously".

Can someone at EA please ask their Customer care people to actually read the full email and then see what, if they can bothered, they can do to help instead of not bothering doing the job they are they for ?

Thanks.

Paul.

PS. John, I still cannot buy donuts when I'm logged in to my account. 

Please help.