Town lost

by fjhfhd256
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Original Post

Town lost

★★★ Newbie

tried to log into the game but it keeps making me start over, i have tried relogging and close the game and open it and restart ipad.

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Re: Town lost

Hero (Retired)

Have you tried completely uninstalling the game from your device and reinstalling it?

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Re: Town lost

★★★ Newbie

yes i have

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Re: Town lost

[ Edited ]
Hero (Retired)

When you load the game, what level is it showing you as in the bottom-left corner of the splash-screen?

 

When trying to load your game from the splash-screen, do you get any error messages? If so, what do they say, word for word? Or does it just take you to Homer standing in an empty field even after uninstalling and reinstalling the game? 

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Re: Town lost

★★★ Newbie

it says lvl 1, and when it finishes loading i get into a new town sometimes the starting video appears where homer is tapping on the ipad

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Re: Town lost

★★★ Newbie
Me too...town disappeared completely. Had to start over from scratch. It's saving for me now. But it stunk starting over. Hope you get yours working.
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Re: Town lost

Hero (Retired)

@fjhfhd256 wrote:

it says lvl 1, and when it finishes loading i get into a new town sometimes the starting video appears where homer is tapping on the ipad


 

In that case you're going to have to get in touch with EA to see if they can recover your town on their servers. Open a ticket with them via http://help.ea.com/en/contact-us/new/?product=the-simpsons-tapped-out

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