Town lost

[fjhfhd256]

tried to log into the game but it keeps making me start over, i have tried relogging and close the game and open it and restart ipad.

[SurlyCodger]

Have you tried completely uninstalling the game from your device and reinstalling it?

[fjhfhd256]

yes i have

[SurlyCodger]

When you load the game, what level is it showing you as in the bottom-left corner of the splash-screen?

When trying to load your game from the splash-screen, do you get any error messages? If so, what do they say, word for word? Or does it just take you to Homer standing in an empty field even after uninstalling and reinstalling the game? 

[fjhfhd256]

it says lvl 1, and when it finishes loading i get into a new town sometimes the starting video appears where homer is tapping on the ipad

[1kastle]

Me too...town disappeared completely. Had to start over from scratch. It's saving for me now. But it stunk starting over. Hope you get yours working.

[SurlyCodger]

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@fjhfhd256 wrote:

it says lvl 1, and when it finishes loading i get into a new town sometimes the starting video appears where homer is tapping on the ipad

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In that case you're going to have to get in touch with EA to see if they can recover your town on their servers. Open a ticket with them via http://help.ea.com/en/contact-us/new/?product=the-simpsons-tapped-out