Tapped Out quit loading five days ago

by mikechambe775
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Original Post

Tapped Out quit loading five days ago

★★★ Newbie

Simpsons Tapped Out stopped loading five days ago, no update just stopped. EA and Fox logo load screen comes up then it cuts to black and freezes until an error message comes up saying the game is not responding wait or close are the options. Using an Samsung Galaxy Note 10.1 tablet Android 4.1.2.....HELP!

 

Thanks

Message 1 of 4 (187 Views)

Re: Tapped Out quit loading five days ago

If you are not playing anonymously, here what a game advisor is going have to do.... Uninstall the app, restart you device, reinstall the app, wait until it completely installs and try loading it again, and sign in. Let's us know if that works

Good Luck,~BB~


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Message 2 of 4 (186 Views)

Re: Tapped Out quit loading five days ago

★★★ Newbie

Thanks..I tried that and same thing...I don’t even get to the sign-in screen, just black after the Fox and Gracie logos. Any other ideas?

Message 3 of 4 (177 Views)

Re: Tapped Out quit loading five days ago

Sorry, sounds like you will need to contact a game advisor.

 

Go to http://help.ea.com/
Log in with your Origin ID
Click on help with a game
Click on the Simpson's Tapped Out logo
Scroll to the bottom of the page, click on contact us
Select your appropriate platform
Click next on bottom right
Select a topic
Tell us a little more: Simpson's Tapped Out
Click next

You will then have the option for Answer HQ, Live Chat or Email or a Call Me Option!

If you see live chat and want to wait, click it.

If you want to send an email, click that one.

If you want a call back, choose that one and enter a phone number for them to call you back!

NOT EVERY OPTION IS AVAILABLE! DEPENDING ON YOUR LOCATION AND TIME DAY, WILL DEPEND ON YOUR OPTIONS!!

Good luck!

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If an answer has help you, please click accept solution as it may help others with the same issue.
Give xp to those who help. Not required but greatly appreciated!

Good Luck,~BB~


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