Re: TSTO - keeps logging off and need to download game 3/4 times a day)

by minicha-em
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Original Post

TSTO - keeps logging off and need to download game 3/4 times a day)

★★★ Newbie

Hi, I've been having this problem for the last 3-4 days with The Simpsons Tapped Out.

The game keeps logging me out, and when I log in, it starts downloading itself again like  three or four times a day.

This makes me waist my time, because it takes like half an hour to download it every time this happens (its 307.4 MB).

 

Please help me, this is driving me crazy!!

 

Message 1 of 10 (9,440 Views)

Re: TSTO - keeps logging off and need to download game 3/4 times a day)

★★★ Newbie
Did this ever get fixed for you? It's doing that for me too. Seems like every day I have to reenter my login information and wait for it to completely download again. If you found a solution I would greatly appreciate it .
Message 2 of 10 (9,272 Views)

Re: TSTO - keeps logging off and need to download game 3/4 times a day)

Hero (Retired)

The recommended thing to do for the repeated download issue is to free up space on your device.  Tapped Out takes a lot of space.  You should have at least a gigabyte free AFTER the game is completely downloaded.

Message 3 of 10 (9,265 Views)

Re: TSTO - keeps logging off and need to download game 3/4 times a day)

Do you enter the game via the notifications?

It did this for me too, if I didnt open the game from the Homescreen.

 

Take the 3 extra seconds to open your homescreen and open the app from there.

Do NOT open it on the lockscreen via the notifications.

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Message 4 of 10 (9,254 Views)

Re: TSTO - keeps logging off and need to download game 3/4 times a day)

Community Manager (retired)

Hello @maudlissa 

 

Keep us posted on your progress. Lacking free disk space on your device can be an issue. So let us know if that was the case.

 

Cheers,

Archi 

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Message 5 of 10 (9,242 Views)

Re: TSTO - keeps logging off and need to download game 3/4 times a day)

★★★ Newbie
Mine has been doing this too!!
Message 6 of 10 (8,666 Views)

Re: TSTO - keeps logging off and need to download game 3/4 times a day)

★★★ Newbie
I have 3.2 GB of space with the game installed. This started after I installed the Thanksgiving 2017 update.
Message 7 of 10 (8,656 Views)

Re: TSTO - keeps logging off and need to download game 3/4 times a day)

Hero (Retired)

Have a look at this thread:

https://answers.ea.com/t5/The-Simpsons-Tapped-Out/My-Simpsons-Tapped-Out-Keeps-re-downloading/td-p/5...

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Message 8 of 10 (8,627 Views)

Re: TSTO - keeps logging off and need to download game 3/4 times a day)

★★★ Newbie

Sometimes 4-5 times a day

Message 9 of 10 (8,424 Views)

Re: TSTO - keeps logging off and need to download game 3/4 times a day)

★★★ Newbie
Had the exact same problem that it would just have to redownload the whole game. Cleard up as much space on my phone that I could and downloaded it again and it’s working as it should. Great tip from the room.
Message 10 of 10 (6,676 Views)