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Simpsons tapped out wont reinstall - cannot download updates

by Happycarlton
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Simpsons tapped out wont reinstall - cannot download updates

★★★★ Novice
Hi, had a problem with TSTO - the game was crashing when entering my town.
I tried various things then thought a reinstall my help. On both my IPad and iPhone when reinstalling it gets to about 20mb still on update 1/57 and then crashes.
Message 1 of 2 (232 Views)

Re: Simpsons tapped out wont reinstall - cannot download updates

Community Manager

We have released an update to the game that has fixed an issue affecting some players’ ability to load the game. Affected players would have heard the harp chime loop during the load screen.


If you are still experiencing problems please make sure that you have downloaded the latest version of the game. You can do this by going to The Simpsons: Tapped Out product page on the App Store ℠ or Google Play store and updating the game. Otherwise, visit https://help.ea.com and click on "Contact Us" to reach customer support.


Source: https://help.ea.com/article/the-simpsons-tapped-out-harp-of-death-error

Message 2 of 2 (216 Views)

Accepted Solution

Community Manager

We have released an update to the game that has fixed an issue affecting some players’ ability to load the game. Affected players would have heard the harp chime loop during the load screen.


If you are still experiencing problems please make sure that you have downloaded the latest version of the game. You can do this by going to The Simpsons: Tapped Out product page on the App Store ℠ or Google Play store and updating the game. Otherwise, visit https://help.ea.com and click on "Contact Us" to reach customer support.


Source: https://help.ea.com/article/the-simpsons-tapped-out-harp-of-death-error


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