12-16-2013 01:31 PM
I have got 10559 gift cards and I recieved the Springfield skating rink.
I expanded in two places and I placed the Skating rink and it started building.
I exited the Game to message somebody and once I went back on the Simpsons App my Springfield skating rink was gone - It isn't building and it is not in my Inventory either, even though I have 10559 gift cards. My expansions were also not there, however I still had over 10000 gift cards so i should have the Springfield Skating rink.
The game obviously had got rid of my progress I made before I closed the game, but now It has completley deleted my Springfield skating rink.
I'm really annoyed and i'd like to know how to fix this please?!!
12-16-2013 02:19 PM
12-16-2013 02:30 PM
I'm so glad it's not only me with the problem! I have no idea how to fix this, it has really annoyed me. It's really hard to try to get some help off EA on here since it wont let me email or call them directly! I had to go to this page (which was incredibly hard to find) where i had to state what the problem was and I highly doubt that they will get back to me any time soon. I'm hoping that they do!
I have tried everything - I logged out and logged back in, I turned my phone on and off, I even deleted the app and re-downloaded it and that still didn't work.
Your email adress has been blocked so it wont let me see it
Hopefully EA will get back to me and if i can manage to get your email adress I can tell you how to solve it.
For now, I'm just hoping that it will re-appear in my inventory or that it will appear after 24 hours haha
12-17-2013 08:10 AM
I am also experiencing this issue... I was awarded the skating rink, and I placed it in my Springfield. The app crashed and when I logged back in, the skating rink disappeared and is not available in my inventory. I did create a "case" with the EA help site (which was extremely difficult to get to). Just hoping to hear back from anyone soon that isn't an automated reply...
12-19-2013 11:05 AM
12-19-2013 03:16 PM
I also experienced this issue earlier this week, so I opened a case thru the help.ea.com site and received both an automated response and a response from an advisor. The advisor's suggestion was the typical bug-fix for most apps:
"Please do check your inventory once and see if it [the item I am currently missing] is there. If not, try going out to your friend's page and come back to your town and see if you can find it in your game. You may also try closing and reopening the application or deleting and re-installing the game to see if it reappears."
Unfortunately, this did not resolve the issue. I was then asked to provide my account info so the issue can be escalated to the next level of support. After waiting another day for a response, a different EA advisor sent me the following:
"Your case has been escalated to one of our specialized teams. Please be advised that issues like the one you encountered may take some time to resolve, so for the moment we are unable to give you a firm resolution time frame. We would ask for your continued patience while we make every effort to fix this problem for you, and we apologize for any inconvenience caused. We will be back in contact with you once we are in a position to update you further."
I will be sure to update as soon as information becomes available...
12-19-2013 04:23 PM
12-20-2013 09:00 PM
Another day has gone by without the issue being resolved, and yet another EA "game specialist" being added to my case. The response was definitely appreciated (and I have been receiving a response in a somewhat timely manner). However, it seems like the individual who is handling my case doesn't really understand the issue at hand as this issue is moved from one person to another... Here's the main request from their response:
"I have one small request that I would ask of you. I would need to get a screenshot of the invoice that shows proof that a purchase was made. This is in an effort to ensure that we have a confident loss on our hands. This is not at all a reflection of my belief in your situation at all, but more of a policy for our players’ security."
There seems to be a disconnect into what is causing the issue. I did not purchase the xmas personal prizes; I simply did not receive them when I reached the appropriate gift card level. I did include a screenshot of the reward ladder, showing where the prizes (the Skating Rink and the Happy Elves Ride) are "lit" up, but where they are not actually showing in my inventory. The good news is I did receive the next prize in the reward ladder, the Christmas Raccoon, as I reached that gift card level. As before, I will continue to update as more info becomes available...