Need a roll back

by laisladele
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Need a roll back

★ Novice

Hi I'm playing the simpson tapped out for more than 2 years,

I'm in level 122, but from Thursday 23th.  it show me at level 1, I have more than 13000 donuts

I need to rolled back the acount.

I'm waiting all the weekend to chat at EA live chat, but I can't get in touch

Message 1 of 2 (734 Views)

Accepted Solution

Re: Need a roll back

You spent $5,400+ on the game? Wow!

 

Please be more active in searching for answers before you post a new thread.
http://answers.ea.com/t5/The-Simpsons-Tapped-Out/Loss-levels-Troubleshooting-Steps/m-p/3942293#U3942... updated version of http://answers.ea.com/t5/The-Simpsons-Tapped-Out/Known-Issue-Accounts-reset-to-Level-1/m-p/324142#U3...
If you're in an Anonymous account. Login buttons: Welcomescreen, bottom left. Friendscreen (minitowns) tap the Handshakeicon, bottom right in the pop-up "add origin friends" enter log in info.
Either exit the game to access the Welcomescreen or play through the first levels to access the Bart/Milhouse button to take you to the Friendscreen with the minitown.

 

This Forum is provided by EA but is designed as Player helping/advising other Players.
In this case there is little other players can do for you.
Contact EA support http://help.ea.com/en/contact-us/new/ and ask for a gameadvisor. Same login as the game.

do not report it as a bug or glitch.

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*** Is the issue resolved? Please click "Accept as solution" so others can benefit.***
*** Although xp is not required, it is very nice. Give a Kudos by clicking on the XP button if you feel a comment/post/response deserves it. ***
***I do not answer game questions in PMs. ***
+++ This Forum is provided by EA but it is designed as Player helping/advising other Players - meaning we are not employed by EA +++
D'oh! - Em

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Message 2 of 2 (1,053 Views)

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Re: Need a roll back

You spent $5,400+ on the game? Wow!

 

Please be more active in searching for answers before you post a new thread.
http://answers.ea.com/t5/The-Simpsons-Tapped-Out/Loss-levels-Troubleshooting-Steps/m-p/3942293#U3942... updated version of http://answers.ea.com/t5/The-Simpsons-Tapped-Out/Known-Issue-Accounts-reset-to-Level-1/m-p/324142#U3...
If you're in an Anonymous account. Login buttons: Welcomescreen, bottom left. Friendscreen (minitowns) tap the Handshakeicon, bottom right in the pop-up "add origin friends" enter log in info.
Either exit the game to access the Welcomescreen or play through the first levels to access the Bart/Milhouse button to take you to the Friendscreen with the minitown.

 

This Forum is provided by EA but is designed as Player helping/advising other Players.
In this case there is little other players can do for you.
Contact EA support http://help.ea.com/en/contact-us/new/ and ask for a gameadvisor. Same login as the game.

do not report it as a bug or glitch.

CCP Hero Banner - Blue.png



*** Is the issue resolved? Please click "Accept as solution" so others can benefit.***
*** Although xp is not required, it is very nice. Give a Kudos by clicking on the XP button if you feel a comment/post/response deserves it. ***
***I do not answer game questions in PMs. ***
+++ This Forum is provided by EA but it is designed as Player helping/advising other Players - meaning we are not employed by EA +++
D'oh! - Em
Message 2 of 2 (1,054 Views)