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[Info Request] Springfield reset after latest update on Android

by EA_Ursula
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Original Post

Accepted Solution

[Info Request] Springfield reset after latest update on Android

Community Manager

Hi everyone,

 

For those of you that patched your game with the latest issue and just experienced a reset, we would like to ask you to help us gathering more information about this issue. Please post the following information in the format provided:

 

  1. Origin ID:
  2. Device (Android version):
  3. Timestamp (date, time, timezone):
  4. Your level before:
  5. Your level after:

Thank you all for your assistance in advance.

Message 1 of 339 (16,902 Views)

Re: [Info Request] Springfield reset after latest update on Android

★★★★ Newbie

1. Xavi_M3

2. Samsung Galaxy S3 (4.2.2)

3. April 11, 2013, Approx. 1:00 am, CST

4. Level 12 or 13

5. Level 1 (Complete data wipe)

 

I didn't have an Origin ID tied to the game before that, I'm not exactly sure what you used to sync my phone to yours servers, but the email I was using when I downloaded the game was [edit: email address removed]. Please help, thanks!

Message 2 of 339 (16,510 Views)

Re: [Info Request] Springfield reset after latest update on Android

[ Edited ]
★★★ Newbie

 

  • Origin ID: thornpics
  • Device (Android version): sony ericsson play r800 andriod verison 2.3.4
  • Timestamp (date, time, timezone): 11.4.2013 time GMT 10.28 
  • Your level before: 17
  • Your level after: 0 , complete data wipe
Message 3 of 339 (16,500 Views)
0

Re: [Info Request] Springfield reset after latest update on Android

[ Edited ]
★★★★ Newbie

1. Dewskieman

2. Samsung Galaxy Nexus Verizon Android 4.2.2 Build number JDQ39

3. April 11, 2013, Approx. 0300 Mountain Time (UTC -0700)

4. Level 16 I believe I'm not quite sure I had just built the comic book store about 5 days ago

5. Level 0 (Complete data wipe)

 

I didn't have an Origin ID tied to the game before that, I'm not exactly sure what you used to sync my phone to yours servers, but the email I was using when I downloaded the game was. Please help, thanks!

Message 4 of 339 (16,495 Views)

Re: [Info Request] Springfield reset after latest update on Android

[ Edited ]
★★★★ Novice
  1. Origin ID: maxorpayne
  2. Device (Android version): Nexus 10 4.2
  3. Timestamp (date, time, timezone): 11-04-2013, 10:30 CET
  4. Your level before: end of level 21
  5. Your level after: Total reset from beginning.
Message 5 of 339 (16,479 Views)
0

Re: [Info Request] Springfield reset after latest update on Android

★★★★ Novice

 

  1. Origin ID: M4rk3d
  2. Device (Android version): HTC EVO 2.3.5 
  3. Timestamp (date, time, timezone): 2:25am PST
  4. Your level before: 17
  5. Your level after: 1 (Complete data wipe)
Message 6 of 339 (16,473 Views)
0

Re: [Info Request] Springfield reset after latest update on Android

★★★ Newbie
  • Origin ID: guiraudpau613
  • Device (Android version): HP Touchpad android version 4.0.4
  • Timestamp (date, time, timezone): 11.4.2013 time GMT 6.50
  • Your level before: 18
  • Your level after: 0 , complete data wipe
Message 7 of 339 (16,468 Views)
0

Re: [Info Request] Springfield reset after latest update on Android

[ Edited ]
★★★★ Novice
Origin ID: drzruda
Device (Android version): SGS2 4.1.2
Timestamp (date, time, timezone): April 11 9:30 GMT+1
Your level before: 22
Your level after: 1 (data wipe)
Message 8 of 339 (16,445 Views)
0

Re: [Info Request] Springfield reset after latest update on Android

★★★★ Novice

Not quite wiped, but it overwrote my iPhone saved game onto my Android game.

 

  1. Origin ID: Jargowned
  2. Device (Android version): HTC One X, 4.1.1
  3. Timestamp (date, time, timezone): 11-4-13, 7:40pm, Sydney AUS
  4. Your level before: 17(ish)
  5. Your level after: 13
Message 9 of 339 (16,444 Views)
0

Re: [Info Request] Springfield reset after latest update on Android

★★★★ Newbie

 

  1. Origin ID: braadmayn
  2. Device (Android version): Samsung Galaxy S3 (4.1.2)
  3. Timestamp (date, time, timezone): 11-04-13 GMT 10:00AM
  4. Your level before: 16
  5. Your level after: 0, complete reset

I have an origin account, so i just used my email and password already connected to it. And the game logged in to a new and complete reset of the game....

Message 10 of 339 (16,436 Views)
0

Accepted Solution

Community Manager

The studio already managed to fix a lot of cities. If you still see this issue, please get in contact with our customer support. And this is how you do it:

 

Go to www.help.ea.com and log in with your Origin account. You can find the login button on the top right:

 

Login.JPG

 

After you logged in you should be able to see you user name on the top right:

 

Username.JPG

 

Now use this link to get to the correct contact page. It should look like this:

 

ContactPage.JPG

 

 

Choose email as contact option and explain your issue. Please remember to add this information:

 

  1. Origin ID:
  2. Device (Android version):
  3. Timestamp (date, time, timezone):
  4. Your level before:
  5. Your level after:

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