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EA_Ursula
Posts: 13,158
XP: 1,789
Solutions: 2,832
Registered: ‎07-18-2012
Accepted Solution

[Info Request] Springfield reset after latest update on Android

Hi everyone,

 

For those of you that patched your game with the latest issue and just experienced a reset, we would like to ask you to help us gathering more information about this issue. Please post the following information in the format provided:

 

  1. Origin ID:
  2. Device (Android version):
  3. Timestamp (date, time, timezone):
  4. Your level before:
  5. Your level after:

Thank you all for your assistance in advance.

Keeper
xavim3
Posts: 2
Registered: ‎04-11-2013

Re: [Info Request] Springfield reset after latest update on Android

1. Xavi_M3

2. Samsung Galaxy S3 (4.2.2)

3. April 11, 2013, Approx. 1:00 am, CST

4. Level 12 or 13

5. Level 1 (Complete data wipe)

 

I didn't have an Origin ID tied to the game before that, I'm not exactly sure what you used to sync my phone to yours servers, but the email I was using when I downloaded the game was [edit: email address removed]. Please help, thanks!

Keeper
thornpics
Posts: 1
Registered: ‎04-11-2013

Re: [Info Request] Springfield reset after latest update on Android

[ Edited ]

 

  • Origin ID: thornpics
  • Device (Android version): sony ericsson play r800 andriod verison 2.3.4
  • Timestamp (date, time, timezone): 11.4.2013 time GMT 10.28 
  • Your level before: 17
  • Your level after: 0 , complete data wipe
Keeper
dewskieman
Posts: 2
Registered: ‎04-11-2013

Re: [Info Request] Springfield reset after latest update on Android

[ Edited ]

1. Dewskieman

2. Samsung Galaxy Nexus Verizon Android 4.2.2 Build number JDQ39

3. April 11, 2013, Approx. 0300 Mountain Time (UTC -0700)

4. Level 16 I believe I'm not quite sure I had just built the comic book store about 5 days ago

5. Level 0 (Complete data wipe)

 

I didn't have an Origin ID tied to the game before that, I'm not exactly sure what you used to sync my phone to yours servers, but the email I was using when I downloaded the game was. Please help, thanks!

Lookout
maxorpayne
Posts: 14
Registered: ‎04-11-2013

Re: [Info Request] Springfield reset after latest update on Android

[ Edited ]
  1. Origin ID: maxorpayne
  2. Device (Android version): Nexus 10 4.2
  3. Timestamp (date, time, timezone): 11-04-2013, 10:30 CET
  4. Your level before: end of level 21
  5. Your level after: Total reset from beginning.
Lookout
m4rk3d
Posts: 10
Registered: ‎12-29-2012

Re: [Info Request] Springfield reset after latest update on Android

 

  1. Origin ID: M4rk3d
  2. Device (Android version): HTC EVO 2.3.5 
  3. Timestamp (date, time, timezone): 2:25am PST
  4. Your level before: 17
  5. Your level after: 1 (Complete data wipe)
Keeper
guiraudpau613
Posts: 1
Registered: ‎04-11-2013

Re: [Info Request] Springfield reset after latest update on Android

  • Origin ID: guiraudpau613
  • Device (Android version): HP Touchpad android version 4.0.4
  • Timestamp (date, time, timezone): 11.4.2013 time GMT 6.50
  • Your level before: 18
  • Your level after: 0 , complete data wipe
Keeper
drzruda
Posts: 1
Registered: ‎04-11-2013

Re: [Info Request] Springfield reset after latest update on Android

[ Edited ]
Origin ID: drzruda
Device (Android version): SGS2 4.1.2
Timestamp (date, time, timezone): April 11 9:30 GMT+1
Your level before: 22
Your level after: 1 (data wipe)
Keeper
jargowned
Posts: 4
Registered: ‎04-11-2013

Re: [Info Request] Springfield reset after latest update on Android

Not quite wiped, but it overwrote my iPhone saved game onto my Android game.

 

  1. Origin ID: Jargowned
  2. Device (Android version): HTC One X, 4.1.1
  3. Timestamp (date, time, timezone): 11-4-13, 7:40pm, Sydney AUS
  4. Your level before: 17(ish)
  5. Your level after: 13
Keeper
braadmayn
Posts: 1
Registered: ‎04-11-2013

Re: [Info Request] Springfield reset after latest update on Android

 

  1. Origin ID: braadmayn
  2. Device (Android version): Samsung Galaxy S3 (4.1.2)
  3. Timestamp (date, time, timezone): 11-04-13 GMT 10:00AM
  4. Your level before: 16
  5. Your level after: 0, complete reset

I have an origin account, so i just used my email and password already connected to it. And the game logged in to a new and complete reset of the game....