[Info Request] Level 27 reached - Springfield reset on iOS [ Edited ]

[EA_Nils]

Heya everyone,

For those of you that had reached level 27 and just experienced a reset, we would like to ask you to first check our existing sticky. Should the issue still be on-going, please post the following information in the format provided:

1. Origin ID:
2. Device (OS version):
3. Timestamp (date, time, timezone):
4. Your level before:
5. Your level after:

Thank you all for your assistance in advance.

[EA_Spectre · Accepted solution]

The studio already managed to fix a lot of cities. If you still see this issue, please get in contact with our customer support. And this is how you do it:

Go to www.help.ea.com and log in with your Origin account. You can find the login button on the top right:

After you logged in you should be able to see you user name on the top right:

Now use this link to get to the correct contact page. It should look like this:

Choose email as contact option and explain your issue. Please remember to add this information:

1. Origin ID:
2. Device (OS version):
3. Timestamp (date, time, timezone):
4. Your level before:
5. Your level after:

[msimmers79]

1. msimmers79

2. iPhone 4S (6.1.3)

3. April 09, 2013 (Pacific Standard Time)

4. Level 27

5. Level 07

Thanks!

[horror1]

1: horror1
2:iphone5 (6.1.2)
3: 9th april uk time zone
4:27
5:11

[Cuffs1004]

1: cuffs1004
2:iphone5 (6.1.3)
3: 9th april GMT 
4:27
5:1

[hkhero888]

1. HK_Hero_888

2. iPad mini (IOS 6)

3. April 09th 2013, 12:00 (noon), UK (British Summertime)

4. Level 27

5. Level 1

[supertoes11]

Origin ID: supertoes11
Device (OS version): Iphone 5
Timestamp (date, time, timezone): 9/4/2013, 22:43, United Kingdom
Your level before: 27
Your level after: 1

[p3dro8612]

Origin ID: p3dro8612
Device (OS version): ipad 4th generation 6.1.3
Timestamp (date, time, timezone): Easter standard time
Your level before: 27
Your level after: 8

[LUCEE__XO]

1: LUCEE__XO
2: 6.1.3
3: 9th April UK time
4: Level 27
5: Level 1

[fryer7]

1: Fryer7
2: 6.1.3
3: 9th April UK time
4: Level 27
5: Level 1

[fryer7]

1: Fryer7
2: 6.1.3
3: 9th April UK time
4: Level 27
5: Level 1

[lloyd8485]

1. lloyd8485

2 iphone 5 - 6.1.3

3 22:52 9th april 2013 United Kingdom

4. 27

5 12