Gil's new deal missing from Premium Store

[aikicinema]

To clarify, Gil's deal for the Duff Brewery, Springfield Sign, and $50,000 appeared in my game this morning. The offer was in my Premium menu. I do NOT have these items already. I saw the offer, but did NOT have the donuts. The offer was suppossed to be available for 4 days. I was planning to buy donuts, but the offer has vanished. Please click Me Too if you have this problem.

[EA_Spectre · Accepted solution]

In this case, please get in contact with an EA Game Advisor. You need to log into the help page with your Origin account to see the contact options. Please choose email as contact option. Here a direct link that you can use after you logged into http://help.ea.com:

>>Click here for the direct link<<

[dentynefire]

I bought the donuts but the gil offer vanished when i went to purchase it. Tried to load the game from my phone and ipad with the same result.

[agentk514]

That's exactly what happened with me, Dentynefire. Bought the doughnuts to take advantage of the deal, and now I can't find Gil. mileysad:

I hope it can be rectified before the deal expires.

[CammieMS]

I also have this problem. Tried all the usual troubleshooting but noting seems to work

[EA_Spectre · Accepted solution]

In this case, please get in contact with an EA Game Advisor. You need to log into the help page with your Origin account to see the contact options. Please choose email as contact option. Here a direct link that you can use after you logged into http://help.ea.com:

>>Click here for the direct link<<

[aikicinema]

I opened a case and after a good deal of back and forth EA resolved it to my satisfaction. It pays to be reasonable and persistant. Click that link people.

[nik592977]

Well I'm glad that you got a response - I opened a case 6 days ago with the same issue. Within 24 hours, it got a couple of responses which suggested they didn't even understand my problem, then once they did, it got "escalated", and has had nothing since (so nothing in the last 5 days), in spite of me asking several times for an update. It seems my case has been "escalated" into some black hole where no one responds.

[aikicinema]

So what I've discovered about dealing with EA is that if you keep inquiring on the same case--it has a negative effect. Negative in that it puts it at the bottom of the que. I'm not sure why, but their software treats it like a new inquiry. So only reply to them when they reply to you. When they send your case to a Specialist, it can take a while.

And yes, I've had that experience where a "Customer Service" person who clearly doesn't read and write much English is giving me a pasted response from a script (one that sadly doesn't even apply to what I wrote). Here's my strategy: Tell them their reply was not helpful and why. Refer them to your original e-mail. Be as clear as you can possibly be. Use short sentences and put KEY PHRASES IN ALL CAPS. Such as: "I have been WAITING TWO WEEKS!"

And it helps to tell them you have spent money on this game. Don't lie about that though--I'm sure they can check.

And if they offer you donuts, tell them you accept, BUT if you are not satisfied with their solution, make sure they know that so they don't close your case. But ALWAYS accept the donuts.

I hope you get some satisfaction soon. I'm still waiting for some resolution on another case. That one's been three weeks. Good luck.

[Ar3Jay]

I clicked on the link. It's not found. What's EA email?

[rhonda619]

I am not given the option to select email as the the contact option - the only option sends me here.