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milagritos26
Posts: 1
Registered: ‎10-17-2012
Accepted Solution

Game reset by itself, The Simpsons Tapped Out

I was Playing Tapped out for a few weeks and I was on a high level ( can't remember level but the XP TARGET was 25000). I have been playing for a few weeks and today, Oct 17, 2012,  my entire game reset itself to level 1.  How is this possible? How can I recover this?  Please help. 

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winniezz886
Posts: 21
Registered: ‎10-11-2012

Re: Game reset by itself, The Simpsons Tapped Out

Keeper
sushiw00
Posts: 2
Registered: ‎10-17-2012

Re: Game reset by itself, The Simpsons Tapped Out

I have just had this problem as well - this is so frustrating !!!!  This is the second time it has happened to me . All the time it took to get to level8 to just have it all taken away from me arrrrgggghhhhh 

 

PLEASE get this fixed asap - I don't think I will continue if it happens again.

Keeper
humdinger114
Posts: 2
Registered: ‎10-17-2012

Re: Game reset by itself, The Simpsons Tapped Out

I was level 16 about to level up to 17. I bought a doughnut pack for $20 and then another for $100. Therefor a total of 2700 doughnuts. I had all the cool **bleep** that required doughnuts and was just about to build Moe's tavern. If we're going to spend real money on this game the. There needs to be some kind of reimburment. I don't necessarily mind having to start over but I think that we should get the required amount of doughnuts to speed up everything back to where we were. It's not like EA/origin has to actually buy material to make doughnuts to give to customers, it's a **bleep**ing digital purchase. I see where they gave 60 dough it's to everyone that had this problem back in March or whatever but that is completely unacceptable. They need to make this right.... Completely right.
EA_Ursula
Posts: 13,038
XP: 1,575
Solutions: 2,816
Registered: ‎07-18-2012

Re: Game reset by itself, The Simpsons Tapped Out

Hi everyone,

 

We are aware of this issue. Please subscribe to this thread (Options --> Subscribe) in order to get all the latest information:

http://answers.ea.com/t5/The-Simpsons-Tapped-Out/Current-Known-Issues-Reset-to-Level-1-Mayan-Quest-S...

 

We will update the thread as soon as we have more information.

 

Thank you for your patience,

Ursula

Keeper
graceheidi88
Posts: 1
Registered: ‎01-02-2013

Re: Game reset by itself, The Simpsons Tapped Out

Just happened to me too! Almost level 20 back to level 1 :'(. Are you all starting it again from the beginning? I don't know if I can be bothered in case it does it again!

Keeper
dbnab0608
Posts: 1
Registered: ‎01-05-2013

Re: Game reset by itself, The Simpsons Tapped Out

Hello . I was asked to change my password and had to start over. May friends say they can still see my level 20 Springfield. How do I change my username back to the original?

Keeper
grinchb0y
Posts: 1
Registered: ‎02-06-2013

Re: Game reset by itself, The Simpsons Tapped Out

If you have an Origen account you might be logged out so log back in same thing happened to me Lv.60 but I found this out and got it back
Keeper
babbjessica
Posts: 1
Registered: ‎03-21-2013

Re: Game reset by itself, The Simpsons Tapped Out

THIS HAPPENED TO ME TOO!!!  I was on level 24!! wtf how do i get it back?

Keeper
niall397
Posts: 1
Registered: ‎04-09-2013

Re: Game reset by itself, The Simpsons Tapped Out

Same here, I told a few citizens to do chores so I could buy the Springfield Downs. I was level 16. I logged on today and a message popped up saying something like 'A town was saved on to this Origin account (Level 2) is this your town?' I clicked no and I could not get back to my original town.