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Game reset by itself, The Simpsons Tapped Out

by milagritos26
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Game reset by itself, The Simpsons Tapped Out

★★★★ Novice

I was Playing Tapped out for a few weeks and I was on a high level ( can't remember level but the XP TARGET was 25000). I have been playing for a few weeks and today, Oct 17, 2012,  my entire game reset itself to level 1.  How is this possible? How can I recover this?  Please help. 

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Re: Game reset by itself, The Simpsons Tapped Out

★★★★ Novice
Message 2 of 54 (60,111 Views)
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Re: Game reset by itself, The Simpsons Tapped Out

★★★ Newbie

I have just had this problem as well - this is so frustrating !!!!  This is the second time it has happened to me . All the time it took to get to level8 to just have it all taken away from me arrrrgggghhhhh 

 

PLEASE get this fixed asap - I don't think I will continue if it happens again.

Message 3 of 54 (60,081 Views)

Re: Game reset by itself, The Simpsons Tapped Out

★★★★ Newbie
I was level 16 about to level up to 17. I bought a doughnut pack for $20 and then another for $100. Therefor a total of 2700 doughnuts. I had all the cool **bleep** that required doughnuts and was just about to build Moe's tavern. If we're going to spend real money on this game the. There needs to be some kind of reimburment. I don't necessarily mind having to start over but I think that we should get the required amount of doughnuts to speed up everything back to where we were. It's not like EA/origin has to actually buy material to make doughnuts to give to customers, it's a **bleep**ing digital purchase. I see where they gave 60 dough it's to everyone that had this problem back in March or whatever but that is completely unacceptable. They need to make this right.... Completely right.
Message 4 of 54 (60,036 Views)
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Re: Game reset by itself, The Simpsons Tapped Out

Community Manager

Hi everyone,

 

We are aware of this issue. Please subscribe to this thread (Options --> Subscribe) in order to get all the latest information:

http://answers.ea.com/t5/The-Simpsons-Tapped-Out/Current-Known-Issues-Reset-to-Level-1-Mayan-Quest-S...

 

We will update the thread as soon as we have more information.

 

Thank you for your patience,

Ursula

Message 5 of 54 (60,006 Views)

Re: Game reset by itself, The Simpsons Tapped Out

★★★★ Newbie

Just happened to me too! Almost level 20 back to level 1 :'(. Are you all starting it again from the beginning? I don't know if I can be bothered in case it does it again!

Message 6 of 54 (55,721 Views)
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Re: Game reset by itself, The Simpsons Tapped Out

★★★★ Novice

Hello . I was asked to change my password and had to start over. May friends say they can still see my level 20 Springfield. How do I change my username back to the original?

Message 7 of 54 (55,406 Views)

Re: Game reset by itself, The Simpsons Tapped Out

★★★★ Newbie
If you have an Origen account you might be logged out so log back in same thing happened to me Lv.60 but I found this out and got it back
Message 8 of 54 (53,501 Views)
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Re: Game reset by itself, The Simpsons Tapped Out

★★★ Newbie

THIS HAPPENED TO ME TOO!!!  I was on level 24!! wtf how do i get it back?

Message 9 of 54 (47,955 Views)

Re: Game reset by itself, The Simpsons Tapped Out

★★★ Newbie

Same here, I told a few citizens to do chores so I could buy the Springfield Downs. I was level 16. I logged on today and a message popped up saying something like 'A town was saved on to this Origin account (Level 2) is this your town?' I clicked no and I could not get back to my original town. 

Message 10 of 54 (46,001 Views)

Accepted Solution

★★★ Pro

If a pop up appear asking if you want to create a NEW town or when it asks if it's your Springfield ,press NO First then press NEW. It doesn't make u start again but it takes you to your old Springfield 

 

HELP With Pictures to help you solve problem faster : https://help.ea.com/article/my-apple-ios-device-shows-a-lower-level-springfield-and-asks-is-this-you...

 

Its works for a lot of gamers in here,Try again! Remove App from Multi task first

 

Here are some examples

 

http://answers.ea.com/t5/The-Simpsons-Tapped-Out/Problems-using-Simpsons-Tapped-out/m-p/1699969#U169...

 

http://answers.ea.com/t5/The-Simpsons-Tapped-Out/My-Simpsons-has-been-hacked-Everything-missing/m-p/...

 

http://answers.ea.com/t5/The-Simpsons-Tapped-Out/Simpsons-tapped-out/m-p/1700883#U1700883

 

http://answers.ea.com/t5/The-Simpsons-Tapped-Out/After-8-hours-of-trying-to-solve-this-this-is-wot-I...


Just in case - here's how to close the app:

  1. Exit The Simpsons: Tapped Out
  2. Double-click the home button on your device to bring up the multitasking bar at the bottom
  3. Tap and hold the Tapped Out icon until you see the red "minus" button
  4. Tap the red "minus" button to close the app.

 

Hope this helps
---------------------------------------------------------------------------------------。 Cheers 。-----------------------------------------------------------------------------------------
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***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem

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