Donuts purchased but not received! please read here!
by BurghBabyOriginal Post
It can take 24 hours before they show up. If you have waited this time and have not received them....then you can do one of two options...
1) Get in touch with your App Store and have them refund your money. If you bought them through the App Store.
2) Get in touch with EA and have them investigate the issue. This option may take more time then the first option.
For contacting EA, please do the steps below...
Go to http://help.ea.com/
Log in with your Origin ID
Click on help with game
Click on Simpsons Tapped Out logo.
Scroll down to the bottom of page, click contact us
Select your appropriate platform
Click next on bottom right
Select topic: Billing/Purchasing
Tell us a little more: Simpson's Tapped Out
Click next
You will then have the option for Answer HQ, Live Chat or Email
If you see live chat and want to wait, click it.
If you want to send an email, click that one.
Good Luck!
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If an answer has help you, please click accept solution as it may help others with the same issue.
Give xp to those who help. Not required but greatly appreciated!
Go to http://help.ea.com/
Log in with your Origin ID
Click on help with a game
Click on the Simpson's Tapped Out logo
Scroll to the bottom of the page, click on contact us
Select your appropriate platform
Click next on bottom right
Select a topic
Tell us a little more: Simpson's Tapped Out
Click next
You will then have the option for Answer HQ, Live Chat or Email or a Call Me Option!
If you see live chat and want to wait, click it.
If you want to send an email, click that one.
If you want a call back, choose that one and enter a phone number for them to call you back!
NOT EVERY OPTION IS AVAILABLE! DEPENDING ON YOUR LOCATION AND TIME DAY, WILL DEPEND ON YOUR OPTIONS!!
Good luck!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
If an answer has help you, please click accept solution as it may help others with the same issue.
Give xp to those who help. Not required but greatly appreciated!
