2012-10-08 06:04 AM
Since I put out the black hole and the aliens startedflying over head my game crashes any idea why and how I can fix it
2012-10-08 06:16 AM
2012-10-08 06:52 AM
This has been going on for me for over 48 hours now... I think we should all get free donuts for each time we hit the retry button and it fails. So frustrating as my sister-in-law can log into her app. Sometimes it says "Server Maitenance" and other times it says "Cannot Connect".... I'm missing all that xp and lvling!!
2012-10-08 11:25 AM
Hi everyone,
If you already did all the troubleshooting steps like:
Closing the game app from the multitasking menu and then reopening it. You should be able to log in with your original Origin account after that. It may take a couple tries for your Springfield to appear again.
Just in case - here's how to close the app:
Updating your iOS and the game.
If you did all those steps and they did not help, please get in contact with an EA Game Advisor.
You need to log in with your Origin account and then choose "Product", "Category", and "Platform" to see the contact options.
Please tell your Game Advisor what you already did for troubleshooting (otherwise they might want to go through the steps with you again).
Thanks,
Ursula
2012-10-09 03:28 AM
I've tried everything to get this game to load and all I get every time is the same Cannot Connect To Server message. I've deleted the app off of my phone, re-installed it and still gotten the same result. I've also went and double tapped the home button on my iPhone, saw the Tapped Out icon, held it and hit the red minus button as was suggested on a previous post but had no luck and got the same message.
Please fix this.
2012-10-10 05:05 AM
These steps do not fix the issue.
additionally, I have a support ticket open with all of the additional information asked for, screenshots etc...
i am now stuck on a quests Flanders The Devil Pt 2 with no way of progressing.
when will we be advised of a solution?
2012-10-10 04:56 PM
Hello,
I've done all the steps you've listed and then some. Before this Halloween version came out, I couldn't even add anymore friends. Since the Halloween version, I've gotten into the friend's screen once and all my friends I did have we're all gone. There is only "other Springfield" in my list which would make it impossible to do the quest that calls to TP and egg 2 other Springfields. It would take 10 doughnuts to bypass that so I could move on which I refuse to do unless Origin will give me 10 for that purpose. I've uninstalled and reinstalled the game. I've checked my iOS and it is up to date. I took it off my multitasking menu (even though every time you go back into the game it goes back into that menu as well). I've shut off my iPad.....waited.....and restarted. I'd really like to complete as much of the Halloween tasks that I can but with October running out and Origin doing nothing to fix the huge amount of bugs in the game, I don't see it happening. So far, I'm very glad I didn't waste money on doughnuts because I've had nothing but problems with this game since I got it about 2 months ago. Please fix these issues.
2012-10-11 04:11 AM
2012-10-11 04:20 PM
I've tried for several weeks (before ios6) and it will not let me connect to Server. I 've tried deleteing and reistalling no luck
2012-10-13 12:04 AM
This obviously ISN'T solved, as I too am having the same prblem. Wasn't even playing on my phone, so thought I would try adding the app and see if it worked. No luck, went straight to server down try again when I tried to visit my friends or other springfield.
Is anyone out there listening or trying to fix it??