September 2016
I am having trouble accessing the Simpsons tapped out forum. I'm receiving an error message saying "Oops you do not have sufficient privileges to access this category" I was on the telephone with customer support with EA games telling me to write this report here. I can access the game just fine, but not the forum. We have troubleshooted many steps beginning with trying several browsers. Same results, I have tried with 2 different devices, Still same results. We have deleted all browsing history, Still same results. The technician emailed me 3 different times with 3 different links to try and they all redirected me to my "about me" page. Login was never an issue. I logged in successfully every time. Please help me resolve this issue. I can play the game fine but I'm in the dark with the game without the forum.
Solved! Go to Solution.
October 2016
Try asking for help in the TSTO forum under "bugs and issues". That's where I had to go, my name was changed back a few days ago. Hope this helps.
September 2016
September 2016
I had the same problem. I just spoke with someone from ea help. He said that forum has been taken down. EA wants all forums under answers.ea.com so he directed me here.
September 2016
@Canuck959@LilJonny64@suetopia
The EA Forums are currently down and are experiencing some problems. This is not your fault on your end, so troubleshooting wont help.
We are aware of the problem and its being looked into so please be patient, there is no ETA on the fix at the moment but stay tuned for future updates.
That is wrong. If the advisor really said this to you exactly as you put it, please give me your case number ID and I will sent it up for a review. If he just told you to report the error by coming here, then that is ok and there is no need to be negative. EA Forums sections and other forums will still have their own site that is not under AHQ, this are just temporary issues.
September 2016
Thank you both. That explains a lot. I knew it wasnt on my end with trying 3 browsers and 2 different devices. I will keep watching to see if the forum is repaired.
September 2016 - last edited September 2016
September 2016
I want to thank everyone here who took the time to help me understand what is going on. Happy gaming to all.
September 2016
Case #25586943. Brandon B. Told me the TSTO forum had been closed down. He told me once the closedown was complete anyone wanting to access the TSTO forum would get a pop up message directing them to answers.ea.com. He did not tell me to report the problem here. He directed me to this forum and said all ea forums would now be on this site.
September 2016
Thank you for the information @Canuck959 ! I have passed it over.
September 2016
Hi Everyone.
So which is it? We have a volunteer who's saying the forum is NOT shut down? And someone else with a case number from an EA EMPLOYEE saying it IS shut down?
Dee