Cannot Connect To Server Issue for Android Devices

[lisagrewup]

Same here.

[AmongstTheDraugr]

I get this screen multiple times a day, every time I try to log in.  Hitting "retry" does let me in.

AmongstTheDraugr

Android

Galaxy Note II

[Nividiagaming]

Nividiagaming

Android

Experia St25i

It allows Me to enter thé game but it crashes 90% of thé time afther 1-20 sec in game.

In some rare cases i can play for a while before it crashes.

[gennrawr]

I have the same issues. I'm playing on a Samsung Galaxy 2. I've had the issues since getting rid of the stonecutters update.

[greenluna8]

Me too!
Android S3
-lunasaxton 8 (changed to greenluna8)
-case #14163027
I recently got a pm from agent- My resp: I don't have another device. And my friends'S4 is crashing as well so can't use his to login.
--since july update (also happened w easter update)

[iwantedhot739]

Hi all, please help me. I have been unable to login to my beloved Springfield since the 19th. I relocated from Australia to Malaysia on that date and havent been able to login since. I am doubly upset as I bought a boatload of doughnuts before leaving and havent been able to login since. Pls help

User name: iwantedhot739
Device: Andriod, HTC m8
Happened since the 19th

[BurghBaby]

@iwantedhot739 with the move you made, did you change any information on your account with origin? You may want to contact a game advisor to see what else they can suggest for your situation 

Go to http://help.ea.com/
Log in with your Origin ID
Click on help with a game
Click on the Simpson's Tapped Out logo
Scroll to the bottom of the page, click on contact us
Select your appropriate platform
Click next on bottom right
Select a topic
Tell us a little more: Simpson's Tapped Out
Click next

You will then have the option for Answer HQ, Live Chat or Email

If you see live chat and want to wait, click it.

If you want to send an email, click that one.

Good luck!

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[CGWife01]

Same issues (game crashing and "retry" screen), starting with the Stonecutters update, and worsening with each addition and removal of events since then. I can't even log in tonight. "Retry" button doesn't visibly respond when selected, then game loading screen pops up (implying that hitting "retry" worked), and then back to the "retry" screen. These issues have been escalating for a month or so now, and while I appreciate EA adding new content (that we can't access, either at all or for limited time periods) & responding to this thread (although it was to the one person who had an issues that were more than likely unrelated to the rest of those in this thread), it would be nice if the game was "fixed" before adding more content.

Username: CGWife01

OS: Android 4.1.2

Device: Galaxy Note Tab 10.1

[xXx7yr4n7xXx]

Only started playing 5 days ago, everything was fine until earlier today when I tried to buy $25 of donuts, the app decided to crash during that n now I haven't been able to log on for 5hrs, lets me press retry, then loads to homer screen before crashing again every single time.

using a Sony Xperia Z

[BurghBaby]

@xXx7yr4n7xXx try uninstalling and reinstalling the app. Only do this if you are not playing anonymously! Your issue does not seem to fall in with the others on this thread. Yours seem to have happened after buying donuts. The usual fix for this is the uninstall and reinstall method.