sign in or renew subscription

[ctpine]

I haven't played this game in a while.

I bought the disc, and now when I tried to play it, I keep getting a message saying "Sign in or renew the subscription"

My Xbox live account is up to date, I don't understand what "Subscription" I need to renew.

[EA_Barry]

@ctpine

To determine what account issue is at play here, can I ask you to make contact with an EA Game Advisor.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

Thanks.