[Old Report] "Plants Vs Zombies Garden Warfare 2" DirectX Error :( [ Edited ]

[VichiCherry]

I could open the game and play normally with a few problems with graphics, and then when I walked to a new area the game would crash and give me the same "DirectX Error" message every time the game crashed, can anyone help me please? now I can't even open the damn game :/ 

[Removed image due to profanity - CM]

[VichiCherry · Accepted solution]

I'm not spending 99 dollars for one game. Waste of my money to buy a game I can't play just because the graphics card is not up to date. 

[EA_David]

@VichiCherry Can you post a link to your dxdiag? It might help with moving forward on this. 

https://help.ea.com/en/article/how-to-gather-dxdiag-information/

Also your post has been moved to the Garden Warfare 2 section. 

[VichiCherry]

Awesome thanks! 

Also here are what the instructions asked for.

Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160328-1908)

Processor: AMD Phenom(tm) II X6 1090T Processor (6 CPUs), ~3.2GHz

Memory: 10240MB RAM

Date: 11/4/2015 00:00:00

ask me if you need anything else!

[WootCandy]

We need to see the whole thing.  You can get it by clicking Save All Information and uploading it here or pasting it to somewhere like hastebin.com

----

Anyways, the error's driver version and the date you listed coincide with an AMD GPU (unknown model at current time)

Update the drivers here:

http://support.amd.com/en-us/download

[VichiCherry]

oh woops, here u go!~

http://hastebin.com/ahaborovoc.tex 

Also I installed what u linked and I don't think it did anything, game looked worse with glitches and the game still crashed with this 

[Gorath_the_Elder]

Your graphics card is well below minimum, and you cannot get newer drivers, however, neither of those is going to cause your symptom, just affect your enjoyment of the gameplay.  

---------------
Display Devices
---------------
          Card name: AMD Radeon HD 6670
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x6758)
  Driver Attributes: Final Retail
   Driver Date/Size: 11/4/2015 12:00:00 AM, 1479808 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
 
 Plants vs. Zombies: GW2

MINIMUM
OS: Windows 7 64-bit/ Windows 8.1 64-bit/ Windows 10 64-bit
CPU: 3.20 GHz Intel i5 650/ 2.5 GHz AMD Phenom X4 9850
RAM: At least 4GB for Windows 7/ Windows 8.1/ Windows 10
Hard Drive: 20 GB
Video: NVIDIA GeForce GT 640/ AMD Radeon HD 5750 (driver conflicts) *
DirectX: 11
Input: Keyboard and Mouse, Analogue Controller
Online Connection Requirements: 192 KBPS or faster internet connection 

The officially named minimum GPU has a similar driver problem after mid-November; the closest in performance still out there (never was available widely) is the HD 7730, still supported for new AMD drivers. 

[VichiCherry]

so what i can't play the game?

[Gorath_the_Elder]

Minimum requirements already mean the Low Graphics settings, medium screen resolutions, and only moderately good animation rates (40-45 FPS).  You are below that minimum, your screen resolution must be set lower, or you can anticipate poor animation rates.  I do not think over-driving that HD 6670 is the reason for the DirectX problem, I do wonder whether you performed a clean install of those last drivers?  

[WootCandy]

I agree with Gorath.

Try reducing the graphics options to the lowest options available.

Borderless Mode.

Cleaning the drivers and reloading is worth trying too.

If you do any overclocking to your card, try defaulting it to stock values.  This error in the past has often been linked to the GPU's core clock speed.  (On the flip side I pushed my old GPUs to the redline breaking point trying to get this error... but wasn't able to).

[VichiCherry]

how do I Clean the drivers and reload them