"Oops. Something went wrong. Please retry later."

[EA_Andy]

@stewartsch901 - That should be it although the player ID is usually numerical. Could you check again? 

Cheers,

- Andy -

[mrbinkute25]

My player ID is 1002562863550

Thanks Andy!

[Choseki]

Hi, Andy:

I have been having this problems for weeks since my last update. It basically tells us to watch videos for nothing. Is there any chance we can get any reimbursement for this? I tried it on both my iPad and iPhone and still doesn't work. Quite annoying tho. 

My Player ID is : 1002386635279

Thank you! 

[stewartsch901]

Hi Andy my player id is 1002471640678

This issue seems to be getting worse too. 1in 3 vidoes results in error recently.

Restarting the app doesn't help
Restarting the phone doesn't help
Connected to wifi makes no change

Please sort this out its been going on for months now.

[Ekkaluck_k]

I have this problem sometimes so my solution is to wait a bit and try again later. I even got the msg that there is no ad to be played at the moment.

[mrbinkute25]

Today I got too many this errors. Please fix this problem as soon as possible.

[GrinningRuiner]

I lost hundreds of gems yesterday.

I finally got fed up and had technical support call me so I could file a bug report in person.

I would rather not have ads than spend any more in the casino of wasted time.

[Skacor8]

LOL.

Funny i just had enough with starting tickets using the game support system, so i register here to post this issue and only find out that everyone is having it and they arent doing anything to fix it. 

If they dont care, well too bad for me i guess but i wont be putting my money here.

Game uninstalled

[LionelTanCW]

So when is this problem gonna be fixed? Even though you were kind enough to grant me 100 gems but it is still very frustrating to view the video and get nothing in return.  Suspend this until it works so we don't keep wasting our time and data usage. Thianks

[mrbinkute25]

Now gems received from ads reduced by 5. I don't think this is a best solution.