purchased 600 golds in-app, didn't receive it.

jayhot_118 · December 2015

plz check, thx!

Mikimuster3 · December 2015

First off, let me start by saying welcome to EA’s “Answer HQ”.
Answer HQ isn't just an ordinary message board or support center. It's a new approach to our community experience and a fun way of helping other players or to get answers (from players & experts)and get back in the game!

1) See this: https://help.firemonkeys.com.au/hc/en-us/articles/206157258-App-Store-Purchase-Not-Received

2) The best thing for You to do is to Contact Support (Here’s nothing we can do on the forum Answer HQ to fix account and billing issues like this.)

Yours sincerely, Mikimuster3
I am a volunteer and not an EA employee.
Important Priority Necessary (Improve the solution to your problem):
- https://help.ea.com/en/help/faq/using-ea-help/
- https://www.facebook.com/EAHelpHub/
- https://twitter.com/eahelp

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
"XP" button = reward someone's effort! (this is like saying "Thanks")
"Accept as Solution" = important for other players with the same problem!
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Mikimuster3 · December 2015

First off, let me start by saying welcome to EA’s “Answer HQ”.
Answer HQ isn't just an ordinary message board or support center. It's a new approach to our community experience and a fun way of helping other players or to get answers (from players & experts)and get back in the game!

1) See this: https://help.firemonkeys.com.au/hc/en-us/articles/206157258-App-Store-Purchase-Not-Received

2) The best thing for You to do is to Contact Support (Here’s nothing we can do on the forum Answer HQ to fix account and billing issues like this.)

Yours sincerely, Mikimuster3
I am a volunteer and not an EA employee.
Important Priority Necessary (Improve the solution to your problem):
- https://help.ea.com/en/help/faq/using-ea-help/
- https://www.facebook.com/EAHelpHub/
- https://twitter.com/eahelp

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
"XP" button = reward someone's effort! (this is like saying "Thanks")
"Accept as Solution" = important for other players with the same problem!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~*P.S. Most enjoyable EA= https://www.ea.com/games/coming-soon

severinoduca · January 2017

For more than 5 days does not give me The daily quests, and di.conseguenza not charge me gold. Even I paid € 19.90 for a 55 gold Package A Day for 180 days. And I'm not even getting Gold Package That I paid. Moreover IN A daily quests is written "8761 G".

TheRealJony · January 2017

@severinoduca wrote:
For more than 5 days does not give me The daily quests, and di.conseguenza not charge me gold. Even I paid € 19.90 for a 55 gold Package A Day for 180 days. And I'm not even getting Gold Package That I paid. Moreover IN A daily quests is written "8761 G".

@severinoduca Unfortunately, there's nothing Technical Support can do to assist with your issue.

If this issue affected a purchase, then you should contact Technical Support for assistance.

Link: [Fixed] Daily Assignments complete & won't refresh

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Re: do not charge daily gold

Original Post

purchased 600 golds in-app, didn't receive it.

Re: purchased 600 golds in-app, didn't receive it.

Re: purchased 600 golds in-app, didn't receive it.

do not charge daily gold

Re: do not charge daily gold