origin stuck loading store page

by scottisamus
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Original Post

Re: origin stuck loading store page

★★★★★ Novice

@Straatford87 yes I have cleared origin and browser cache. 

 

I have attached the HAR file (renamed to a .txt since this website does not support har or zip files). 

 

It appears the issue is with dirtybits.api.origin.com - there is a general failure when attempting to ping this address through command console as well. Not only can I not connect to this website, but using online website availability testers on dirtybits.api.origin.com does not seem to return any response. 

Message 31 of 71 (2,596 Views)

Re: origin stuck loading store page

EA DICE Team

@Gaywallet

 

That was a very speedy reply - thank you so much!

 

I'll forward this to the team.

Message 32 of 71 (2,593 Views)

Re: origin stuck loading store page

★★★★★ Novice

@Straatford87 Thank you for being on top of this! Hopefully we will get it resolved soon. 

Message 33 of 71 (2,590 Views)
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Re: origin stuck loading store page

[ Edited ]
EA DICE Team

@Gaywallet @scottisamus @Augustus194 @Amcamx401 @Meatcubed

 

The Origin team has since come back to me with a request for further information to investigate the issue that you are experiencing:

 

Message 34 of 71 (2,576 Views)

Re: origin stuck loading store page

[ Edited ]
★★★★★ Novice

@Straatford87 

Same problem on origin.com as well as the client. Doesn't matter what computer I use. 

 

The HAR file I attached earlier was from origin.com, if it wasn't obvious. 

Message 35 of 71 (2,570 Views)
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Re: origin stuck loading store page

[ Edited ]
★★★ Novice

@Straatford87
I would also like to add that I have been experiencing the same problem for the past couple days. Can only launch games when I go into offline mode and cannot connect to the origin servers. Located in Northern California and using Comcast.

  • Where does the problem occur; client, website, or both?
    • Cannot load both
  • A HAR file
    • Attached to post as a TXT file (please rename/change it to HAR, it wouldn't let me upload HAR files)
  • Upload an Origin Error Report ID #
    • 0bd8095490126f56

  • The results of a ping to www.origin.com
    • Attached the screenshot file to this post
  • A timestamp of when the issue occurred
    • Issue occurs every time I try to login to origin.com - client or website. No specific timestamp.

 

 

Message 36 of 71 (2,545 Views)

Re: origin stuck loading store page

★★★★★ Novice

@Straatford87

 

Clearing web browser and Origin caches did not resolve the issue.

 

  • Where does the problem occur; client, website, or both?
    • It was occuring on both. It is still occuring (510pm pacific) on the website and I still can't contact the server (erro 14:-8) to reinstall (as you may recall from a previous post, I uninstalled as a troubleshooting step).
  • A HAR file
    • Please refer to attached .txt file
  • Upload an Origin Error Report ID #
    • The file "OriginER.exe" does not exist in my Origin folder at present, perhaps it was removed as part of the uninstall during my troubleshooting
  • The results of a ping to www.origin.com
    • Please refer to attached .png file
  • A timestamp of when the issue occurred
    • Issue first started the morning of April 15th, 2017 as has continue through current time of this post
Message 37 of 71 (2,492 Views)

Re: origin stuck loading store page

★★★★★ Novice

The problem occurs on both the website and client.

 

I attached the .har  as a text file. (Sorry but I don't have any experience with this type of file.)

 

Origin error report ID # 0bd574f990122b34

 

And the problems happening continually for the last few days now.

Message 38 of 71 (2,485 Views)

Re: origin stuck loading store page

[ Edited ]
★★★ Novice

Same problem here past few days on both client and website. Norcal Comcast. 

Message 39 of 71 (2,468 Views)

Re: origin stuck loading store page

[ Edited ]
★★★★★ Novice

@Straatford87 @Witicals @scottisamus @Avalanchen @Amcamx401 @Meatcubed @Augustus194

 

I'm not sure why I didn't consider doing this earlier, but I believe I have found a fix. 

 

I manually set my alternate DNS to a non-comcast DNS (in this case I chose the level-3 DNS 4.2.2.3). Started working right away. 

 

If you're not sure which DNS server will work best for you, you can download a free DNS benchmarking tool here

 

Message 40 of 71 (2,435 Views)