missing jewels [ Edited ]

[fistivus]

First off: I love this game.

Issue is something I noticed awhile ago but had trouble screen-cap'ing for proof. Most of the time, when collecting for multiple quest completions, I've noticed that I don't get the total amount of jewels added to my account. I have attached screencap proof I was finally able to make. Since I've been playing this game almost since it was officially released last month, I've probably lost about a half a thousand jewels. :-(

[GrinningRuiner · Accepted solution]

The gems are there. It just doesn't show them accurately until you restart the app.

[Zaheen1337]

@fistivus

Excellent, now I don't have to post proof of this myself when a friend pointed it out to me. 

Likewise, I'm probably down about 500-1000 gems as well. This is probably one of the most frustrating types of bugs you can have in the game when everyone wants gems. 

@EA_Andy

Please can you pass this into the team as well? Possibly reimburse everyone playing with some free gems because I'm pretty sure everyone active is getting the same issue. 

[fistivus]

To update I've also been able to confirm (although I don't have screencaps) that you can also finish two quests of different rewards and receive the lower of the two. For example: many times I'v noticed (and now confirmed) winning a quest of 10 jewels and 20 jewels and it only gives me a total of 10 instead of 30. I also noticed this can/does happen even when the 20 reward is ahead in the order.

[fistivus]

Decided to sacrifice another 20 Jewels to have proof of my second post about only getting 10 from finishing two quests that include a 20 award.

[GrinningRuiner · Accepted solution]

The gems are there. It just doesn't show them accurately until you restart the app.

[fistivus]

---

@GrinningRuiner wrote:

The gems are there. It just doesn't show them accurately until you restart the app.

---

I am attempting to verify this

[fistivus]

I have confirmed for myself that GR is correct. I can't say I'm 100% confident that this has always been tracked perfectly but hopefully this will be corrected without logouts in a future patch.

[SunshineSue1979]

My missing gems don't show when I restart the app. I'm missing over 1,000 gems for completed quests and playing on an IPad Air 2. 

Do you have any other advice that may work?