April 2016
Well, It's been a couple weeks since I've played NFS 2015. And now, today, i played it. Until I found out that my game progress has been lost. I did not click the "restart your journey" option. I dont know how this has happened
Solved! Go to Solution.
April 2016
Thanks, Tom. I talked to Customer Support yesterday and secured my account with their help. It is unfortunate that the savegame is gone but at least my account is safe now.
You really should talk to Customer Support ASAP.
April 2016
I've heard of some players being hacked and having their progress reset that way. Not sure about any other reason for that to happen.
Are you sure no one else played on your account (hacker, family, friends..)? Note: we won't be able to restore lost progress.
April 2016
I've got the same problem. Haven't played for a few weeks, logged in today to find out that I'm level 4?! All my progress is gone, money - gone, cars - gone (including the delixe edition bonus bmw). Only my screenshots are still there. How do I resolve this?
April 2016
April 2016
I see many login attempts from countries other than were both of you are located. This means someone managed to gain access to your account. I would recommend to read through our article on how to maintain account security to make sure that you keep your account safe.
Lastly, we won't be able to restore lost progress. If you need further help in keeping your account secure then contact an EA Advisor to walk you through these steps.
April 2016
Thanks, Tom. I talked to Customer Support yesterday and secured my account with their help. It is unfortunate that the savegame is gone but at least my account is safe now.
You really should talk to Customer Support ASAP.
April 2016
That is indeed unfortunate. But I am happy to hear that your account is secure now which means you will be able to play without worry.
Thanks for coming back to the forum and confirming this. I hope it helps @_Ghost_Racer_765 as well.
Have a good day,
May 2016
OK, so if advisors (I talked to at least 3 of them to resolve security problems) can't help me recover my progress, can anyone tell me where save data is stored and how come if it's online/cloud or something like that there is no way to roll back my file to a specific time i understood my account was overtaken (I can argue a lot that there is serious breach in EA system and most of the users don't have fault for having this problem with compromised accounts)
May 2016
The Cloud is basically the backup. That means that if the Cloud data is overwritten your progress will not be able to be restored.
March 2017
Somehow my game progress is lost, is there a way to restore it?