May 2017
I'm experiencing really high latency while trying to play BF1 online multiplayer the latency is always over 250ms I am in Australia using wifi i know that wifi can be an issue but I cant use a wired connection in my situation i have run several trace routes and the ping gets worse with each hop gradually rising over the 17 hops to the EA servers.
At the 9th hop its goes to Prolexic HK which I am assuming is in Hong Kong its here that the ping averages 200ms and climbs steadily over the next 8 hops to above 350ms at the EA servers I have been through a heap of trouble shooting with my ISP updated the modem firmware etc my question is can this be helped at all or am I doomed to High Ping because I am in Australia and the EA servers are offshore? who is best to approach my ISP has been somewhat helpful and EA doesn't have a way for me to log case that I can find but the latency is so bad that games are pretty much unplayable and that any time of the day even with all other wifi using devices turned off in my home.
Any advice would be greatly appreciated
May 2017
Hello! @Hurley1372
There are a couple of things you can try out in this link:https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
But besides that, there isnt much people can do. It would be a bit better if you had a wired connection.
Hepful? :D
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May 2017
thanks for your answer I have been through all the EA trouble shooting none of it helps but thanks
May 2017
Hello @Hurley1372
I am really sorry for those connection troubles with Battlefield 1. Can you try to open corresponding TCP ports, as described in this article here on this topic? Keep us posted on your progress.
Cheers,
Archi
May 2017
May 2017
Hello @Hurley1372 and thank you for this additional information. Your PC connected to your router with direct LAN cable? Some players reported, disconnecting all the wireless devices from your router can also improve your connection. Any chance you might try to play the game, using alternative Internet connection? Maybe a mobile one?
Cheers,
Archi
May 2017
May 2017
Hey @Hurley1372,
the first thing I'd recommend is trying a wired connection, since it does improve stability and consistency. I am well aware that you mentioned that this is not an option.
Given the fact that you tried to perform the other options to improve your connectivity and the ping is increasing in the UOTrace as well, it might be worth trying to find a wired solution after all, since that seems to be a general issue unrelated to Battlefield in particular.
May 2017